Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Lincolnshire, LIN, GB
Real Chemistry is seeking a Senior Project Manager to lead complex AI-driven and IT initiatives.This role requires managing multiple high-priority workstreams while ensuring communication with tech... Show more
Lincoln, Lincolnshire, East Midlands, UK.Rullion are currently looking to recruit for the following role :.Site Execution & Contract Management.Monday to Friday 37 hpours per week.Some travel overs... Show more
Enterprise Resources Planning Technical Consultant.Be among the first 25 applicants.This range is provided by Sanderson.Your actual pay will be based on your skills and experience — talk with your ... Show more
Contracts Manager – Cambridgeshire.Interested in this role You can find all the relevant information in the description below.Disrepair & Damp, Mould & Condensation- Social Housing.My client, a con... Show more
Data Science, including 1+ years of experience with. Show more
Join Our Team at Smurfit Westrock!.Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal d... Show more
Symmetric Headhunting is seeking a Technical Lead to own major platform components and drive secure, scalable software on a multi-INT data fusion platform.You will stay hands-on with C#/.NET, mento... Show more
Integrity Software Systems Ltd is seeking a Software Development Manager to lead the development function in Lincoln.The successful candidate will deliver secure and scalable software solutions, en... Show more
The Software Development Manager leads the development function to deliver secure, scalable and high-quality software solutions that support business growth and customer needs.This role blends tech... Show more
Leonardo UK operates a grade-based salary framework with broad bands.The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, an... Show more
Accelero in the United Kingdom is seeking a Senior Mission Systems Engineer to own the SysML model and lead a multidisciplinary team across the project lifecycle.You will oversee the V-model lifecy... Show more
Our client is looking for a Senior Mission Systems Engineer to act as technical focal point for their Mission Systems department, leading the shift to Model-Based Systems Engineering while staying ... Show more
Siemens Energy in the United Kingdom is seeking a Performance Program Manager to drive operational excellence across BAU activities, owning KPI management and cross-functional improvement initiativ... Show more
Project manager (Civil Engineering).One-year fixed-term contract + Hybrid/flexible working where applicable + Excellent pension + 25 days holiday + 9 day fortnight.Do you have experience working on... Show more
Your new company We are representing a well-established and growing mechanical, electrical and construction contractor delivering high-quality engineered solutions across commercial, industrial, re... Show more
What we are looking forWe are looking for an Engineering Supervisor to s upervise and co-ordinate the engineering team on all daily and nightly call outs/break downs.Undertake, manage and maintain ... Show more
Senior Project Manager, Real Chemistry.Real Chemistry is looking for a senior Project Manager to lead complex AI-driven and/or IT technical initiatives across our growing portfolio.This high‑visibi... Show more
Supplier Technical Manager - Veg & Salad.We are looking for a passionate.If you enjoy building strong supplier relationships, love solving quality challenges and have a passion for fresh produce, t... Show more
CloudZero is transforming how engineering organizations understand and optimize their cloud spend, now with the power of AI.We are looking for a staff-level product manager focused on building AI-d... Show more
Are you an organised, methodical individual who is passionate about delivering positive change? At Care UK you can build a fast-moving career whilst help our residents fulfil their lives.The team a... Show more
