Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Reading, WBK, GB
We are seeking a highly capable.This is a permanent role offering hybrid working, with two days per week on-site.You will be responsible for managing cross-functional teams, driving project deliver... Show more
A leading construction firm in Reading is seeking a Technical Manager to lead project management efforts relating to technical matters.The role demands a comprehensive understanding of Health & Saf... Show more
A leading consultancy firm is seeking a Senior Project Manager to oversee major infrastructure projects within a hybrid work model.You will manage all phases of projects from procurement to deliver... Show more
OverviewCognitive Group | Part of the Focus Cloud Group is seeking an Azure Infrastructure / Migration Account Manager to strengthen relationships across the Microsoft ecosystem and accelerate adop... Show more
Direct message the job poster from Ciphr.Ciphr has a new exciting opportunity for a Cloud Platform Engineering Manager, with in-depth experience of Azure, to join the team as we continue to grow an... Show more
A leading defense contractor is seeking a Contracts Manager for their operation in Diego Garcia.The successful candidate will lead contract negotiations, oversee compliance with federal regulations... Show more
Oracle is seeking an accomplished EHS leader to drive regional EMEA health, safety and regulatory compliance across data center construction and live operations.You will partner with OCI Data Cente... Show more
One of our clients are seeking an experienced Data Center Installation Lead to oversee onsite teams and manage the successful delivery of large-scale infrastructure deployment projects.This role in... Show more
At SITA, we keep airports moving, airlines flying smoothly, and borders open.Our technology and communication innovations power the success of the global air travel industry.You’ll find us in 95% o... Show more
We seek an experienced, talented, and focused Project Manager to join our dynamic team currently delivering installation, maintenance, and product support services for LV and HV assets across the U... Show more
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Rates vary based on experience level and project complexity.Emergency and after-hours work m... Show more
Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets.Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and... Show more
Our client is looking to build its team with the addition of an Audit Manager.The firm, a boutique accountancy practice that prides itself on providing high quality audit, accounts and tax services... Show more
Previous experience in network engineering.Knowledge and previous experience using Palo Alto and Cisco.Familiarity with system migration, integration, and onboarding processes.Proven track record i... Show more
I’m partnering with a leading UK defence technology organisation delivering advanced mission-critical systems that operate across land, maritime and airborne domains.We’re looking for an experience... Show more
Senior Project Manager / Program Manager.Project Manager/Program Manager will lead complex, multi-project programs in the telecom domain, specifically within the wholesale line of business.This rol... Show more
Majesco UK is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most important insurance customers in the UK.You will align business prio... Show more
Operational Technology Manager / IT Operations Manager.Our client is a well-established business operating across complex, customer-facing environments where uptime, security, and service reliabili... Show more
Are you a data-driven PPC specialist who thrives on creating high-performing campaigns and delivering exceptional ROI?.We're recruiting for an experienced PPC Account Manager to join a successf... Show more
Primark is seeking a Platform Manager Integrations to lead the integration platform vision, APIs, and connectivity services.You will partner with business and technology leaders to define a multi-y... Show more
