Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Stockley Park, ENG, GB
We partner with industry leaders across sectors including Aeronautics, Aerospace, Defence, Naval, Automotive, Energy, Rail, IT and many more to deliver innovative engineering solutions that drive t... Show more
A global technology firm in Hemel Hempstead is seeking an experienced Electrical Engineering Manager to lead a team and manage critical electrical systems in data centers.The ideal candidate will h... Show more
Senior Technical Manager - Excellent Developer.Our client is one of London and the South East's best known and most respected high end developers! They have a fantastic portfolio of residential sch... Show more
Amazon AWS Infrastructure Services seeks a Field Engineer to provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance.You will lead regiona... Show more
AtkinsRéalis in Wales is seeking a Senior – Project Management leader to deliver advanced technology facilities and data centre programmes, and to shape a high-performing regional team with strong ... Show more
Docklands based Data Centre Technical Manager A global DC organisation requires a Technical Manager to take the helm of a major DC in the Docklands area.Ideally you will have mission critical facil... Show more
NTT Global Data Centers, EMEA UK Ltd.Senior Manager, Construction Scheduling to lead the regional scheduling function across the data-center portfolio.You will oversee internal and contracted sched... Show more
About BarhaleWho are Barhale?Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980.We are one of the largest privately owned civil engineer... Show more
St Albans, Hertfordshire (with hybrid working).Are you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global bu... Show more
Hertfordshire | Full-time | £60,000–£65,000.A leading live events production company is looking for an experienced Technical Project Manager to join its growing projects team.Working across a diver... Show more
Direct message the job poster from Omega.Principal Recruitment Consultant - 01453 829 529.Job Title: Project Manager (Cyber Security).Rate: £650 to £725/day Ltd (Outside IR35).Our client is a leadi... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Leonardo UK operates a grade-based salary framework with broad bands.The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, an... Show more
Enterprise Architect within the Supply Chain & R&D.This role plays a critical bridge between business strategy and technology execution, ensuring architecture decisions accelerate business outcomes... Show more
Our client is looking for a Technical Systems Manager to own and improve the systems supporting portfolio, programme and project delivery.The environment supports 87 projects across six portfolios ... Show more
NTT Global Data Centers is seeking a Director of Construction Management for our EMEA portfolio.Based in Hemel Hempstead, you will lead definition and implementation of construction management stan... Show more
Project Manager Capital Works and Retrofit Delivery.All potential applicants are encouraged to scroll through and read the complete job description before applying.Lead transformative projects that... Show more
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.Whatever stage youre at in your career, with us youll have an opportunity to grow and develop.De... Show more
Rubix Valve Technology is a specialist channel focussed upon the supply of engineered valves and ancillary products into high-value project-based customers.The Technical Manager will contribute tow... Show more
AWS Infrastructure Services seeks a Data Center Engineering Operations Cluster Manager in London to lead, develop and deliver safe, reliable data center operations across multiple facilities.You wi... Show more
){kind=logo}