Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Studley, WAR, GB
Are you an experienced Delivery Manager looking to lead high-impact platform delivery for a major technology and engineering organisation?.Project Delivery Manager - Infrastructure & Platform Deliv... Show more
Here at CoreTech Security, our project portfolio consists of complex, security and research-led engagements where scope, direction and outcomes evolve as new technical findings emerge.We’re growing... Show more
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.We approach our work with kindness, valuing the unique talen... Show more
A prominent project management consultancy in Birmingham is seeking a Senior Project Manager/Project Manager to manage a variety of high-profile infrastructure projects.The ideal candidate will hav... Show more
Get AI-powered advice on this job and more exclusive features.This range is provided by Langham Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to... Show more
OneAdvanced in Birmingham is seeking a Senior Project Manager to join their Managed Services Business Unit.In this hybrid role, you will lead cloud, infrastructure, and workplace transformation pro... Show more
Facilities Management Account Manager – Banking Hubs Contract.Shape the Future of Financial Services Facilities Management: Are you a strategic FM professional ready to lead a prestigious banking p... Show more
A reputable housing organization in Birmingham seeks an IT Project Manager to drive impactful projects that enhance service delivery for thousands of people.The role involves liaising with various ... Show more
A leading cyber security firm is seeking a Cyber Security Project Manager to coordinate and deliver IT Health Check and Penetration Testing engagements.The role is part-time and remote, requiring S... Show more
Technical and Projects Manager.Hamilton Woods Associates are currently recruiting for a.Technical and Projects Manager.This is an exciting opportunity for an experienced technical professional to o... Show more
Project Manager for its Business Modernization Program.This role, based in the United Kingdom, involves leading ERP modernization initiatives, managing project scope, risks, and cross-functional te... Show more
La Fosse Associates is seeking a Senior Project Manager in Birmingham or London, offering a hybrid work model with 3 days in the office.This role involves leading a dynamic team in delivering trans... Show more
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.We approach our work with kindness, valuing the unique talen... Show more
RUNSWICK SEARCH LIMITED is seeking a Technical Account Manager in Tewkesbury, England, to join the CyberScore team.This role involves on-boarding clients and providing technical support to enhance ... Show more
Moog is a performance culture that empowers people to achieve great things.Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right th... Show more
We are seeking a skilled IT Project Manager to lead technology initiatives, ensuring delivery on time, scope, and budget.The ideal candidate will have experience in software projects, ERP implement... Show more
XQ Cyber is a young company with dynamic ambitions and we are lucky to have some of the best talent in the industry, in our team.The culture is energetic, honest, collaborative and supportive.We wa... Show more
Linesight is seeking a Senior Cost Manager in Birmingham, England.You'll actively manage costs, participate in tender processes, and provide excellent mentorship to your team.The ideal candidate ha... Show more
This is a Client side opportunity for an M&E Project Manger working within a Client Side Construction Projects team for a significant Data Centre owner / operator.This is a live data centre and a b... Show more
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Undisclosed.Banking & IT Recruiter | Connecting Top Talent with Leading Financial Institutions and I... Show more
