Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Bracknell, WBK, GB
Lenovo’s Cloud Service Provider (CSP) Segment is seeking an experienced Senior Project Manager, CSP to lead complex, cross functional, and cross geography programs supporting both customer-facing i... Show more
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.We approach our work with kindness, valuing the unique talen... Show more
Work on Technology That Protects What Matters.At SiXworks, we build secure digital solutions that support Defence and National Security missions.Our teams work on complex problems where reliability... Show more
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.We approach our work with kindness, valuing the unique talen... Show more
Oxford Instruments GmbH in High Wycombe is seeking a Senior Project Manager to lead product development projects.This role requires expertise in project management tools and methodologies, a Physic... Show more
Clinisys in Woking seeks a Project Manager to oversee the delivery of complex software solutions in healthcare.The ideal candidate has significant experience in managing large projects within the U... Show more
Sharp UK High Wycombe, England, United Kingdom.Excellent new opportunity for an IT Project Manager.The Project Manager will be responsible for planning, coordination, and managing IT project delive... Show more
High level of security clearance – DV Developed Vetting.We are seeking an experienced and highly motivated Technical Delivery Manager to lead the design and deployment of IT infrastructure and hard... Show more
Job Title: Data Centre Project Manager.Business Sector: Data Centre Solutions, Critical Environment.Please ensure to include your CV with your application to be considered for this role.CBRE is the... Show more
As a Technical Project Manager, you will lead the development and evolution of SiXworks’ internal secure IT platform, ensuring it is robust, scalable, and capable of becoming a marketable product o... Show more
Fit Out & Construction / Data Centre).We're not looking for someone to manage a programme.We're looking for someone to own delivery and protect every pound of revenue that comes with it.Filmtek Dat... Show more
A rapidly growing technology firm in the UK is seeking a Senior Project Manager to oversee internal projects and application support.The ideal candidate will have 8+ years of experience in project ... Show more
SiXworks an IBM company is seeking an experienced IT Project Manager to lead the development of secure IT platforms supporting Defence and Security missions.This role is vital for driving innovatio... Show more
If you're looking to step up your career, JLL Workplace Management is the perfect professional home.At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise ... Show more
A leading IT company based in Farnborough is looking for a Technical Project Manager to lead the development of an internal secure IT platform.The candidate will manage the entire project lifecycle... Show more
A global data centers company in Slough is seeking an Electrical Engineering Manager to lead a team of engineers.Responsible for ensuring the efficiency and safety standards in electrical systems, ... Show more
Unlock Your Potential at Eaton: Where Diversity Drives Innovation.No matter where you come from, your aspirations matter to us.We believe in the power of different perspectives, experiences, and ba... Show more
Slough, England (hybrid working model).Freelance – ASAP for 12 months (possible extension).We are partnered with a global pharmaceutical organisation seeking a.Technical Project Manager (12‑month c... Show more
TieTalent Farnborough, England, United Kingdom.Join or sign in to find your next job.SAP S/4HANA Project Manager (Remote).TieTalent Farnborough, England, United Kingdom.Be among the first 25 applic... Show more
Solid Residential Developer building new homes for a number of years, delivering enviable quality homes throughout the South East and London.They work on a range of residential projects which inclu... Show more
