Assistant Store Manager

We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So we’re on a mission to change it. We are a footwear company, a health and wellbeing company, and we're looking for an Assistant Manager with a strong retail background to help us make this dream into a reality. Does the shoe fit? Read on… The Assistant Manager plays a key role in bringing our store to life every day. You’ll support the store manager in leading the store with confidence and care, taking full ownership of the store when they’re not present. This includes opening and closing the store, guiding the team through the day, and ensuring everything runs smoothly from start to finish. As our Assistant Manager you’ll be comfortable handling transactions, cashing up, and managing weekly banking procedures with accuracy and integrity. As a senior member of the team, you’ll lead by example to deliver outstanding, human-first customer experiences and building meaningful connections with every customer. You’ll take pride in developing a deep understanding of our products and purpose, sharing our story with authenticity and helping customers find what truly works for their feet, their movement, and their lives. WHAT YOU'LL BE DOING Securely opening and closing of the store and following store opening and closing procedures. Confidently setting up the tills in the morning and closing them in the evening. Being an approachable and friendly colleague instore. Delegating tasks to colleagues to ensure workload is fairly shared. Approaching customers and guiding them through their barefoot journey: The Supervisor should have a fantastic knowledge of store product and be able to communicate this information well to our customers. Processing regular and faulty customer returns. Dealing with customer complaints. Accurately completing daily cash-up procedures and also sharing the weekly banking responsibilities with other senior members of staff instore. Ensuring that as a team the store (shop floor and back of house) is kept clean and presentable. Making sure that the stockroom is kept clear of any mess and ensuring that all shoeboxes are stored neatly and correctly. Assisting with deliveries (counting in shoe boxes and allocating them to their correct space in the stockroom, and ensuring that all pairs match the delivery notes). Ensuring any issues are reported to the manager in a timely manner. ALL ABOUT YOU Experience of working in a Store as an Assistant Manager or senior member of the team. You'll be looking for full time work in a retail environment and will be able to work on any day as you'll share a rota. You'll have demonstrable experience in having responsibility in store and ensuring that your colleagues are acting appropriately and completing their respective duties. Clear communication style with both colleagues and customers. Accurate cash-handling skills. Friendly and approachable, and understanding of conflict management to ensure a happy and respectful work environment. Basic understanding of Excel to complete daily and weekly cashing-up procedures. Understanding of basic health and safety regulations. Able confidently delegate tasks to ensure the smooth running of the store. Interest in fitness and health and wellness is ideal. Happy to travel to other stores and events where needed. OUR EPIC BAREFOOT BENEFTIS 25-day holiday allowance (pro rata), 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday Private Medical Health care, including mental health, dental and eye care. Livebarefoot Pot – up to £1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health. Free seasonal Vivo footwear and discounts for you, your friends & family. Pension matched to 5% 4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature, Travel Allowance to support connection days. Generous gender-neutral parental leave Death in service plan up to 6 times your salary Group income protection insurance Long service awards Car salary sacrifice scheme. Cycle to work scheme. Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community. Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!