Operations Support Coordinator

Exciting Opportunity at HSL: We're Looking for an Operations Support Coordinator to Join Our Dynamic Team! Role information Location: Ross-on-Wye FTE: Full-Time Contract Type: Permanent Hours: 40 hrs Monday - Friday Salary: £26,436.80 per annum What We’re Looking For: We are seeking an enthusiastic, forward-thinking individual with: A Passion for People: You’ll be approachable, friendly, and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do. Exceptional Organisational Skills: You have a great attention to detail and the ability to stay organised even when juggling multiple tasks and deadlines. You’ll manage projects efficiently, keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team. Strong Team Spirit: As part of the team, you’ll be an essential piece of the puzzle. You’ll work collaboratively with account managers, creative teams, and other departments, ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless. Proven Ability to Adapt Quickly: You thrive in dynamic environments and can easily take on new responsibilities. Whether you’re coordinating a new project, managing client expectations, or stepping in to resolve an issue, you’re quick to adapt and tackle new challenges head-on. Tech-Savvy Mindset: Comfortable with tools like Excel, Outlook, and project management software, you’ll use your technical skills to stay organised and help the team stay on track. You’ll also be keen to learn new systems to continuously improve your workflow and team collaboration. Proactive Problem-Solving: You’re always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. When an issue comes up, you’re quick to find practical solutions and keep everyone on track. About Us HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We provide expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people. As an Operations Support Coordinator at HSL Compliance, you will be central to the smooth running of our operations and financial processes. You will: Manage customer portals and ensure service data and documentation are accurate, complete, and compliant. Prepare, submit, and monitor Applications for Payment, following up with customers on delays and providing clear progress updates and escalation reports. Collaborate with Delivery Teams, Account Managers, and Operational Support to resolve queries, discrepancies, or contractual issues. Respond promptly and professionally to internal and external customer queries. Review Work in Progress to capture all completed work ready for invoicing. Conduct routine data quality checks across operational and financial systems, addressing discrepancies or omissions. Identify and escalate unbillable service calls or contractual issues for resolution. Raise, validate, and process invoices in line with customer-specific and internal financial requirements. Maintain accurate records, trackers, and audit trails for financial and operational activities. Attend internal and external meetings, supporting operational planning and delivery of agreed outcomes. This role offers the opportunity to work in a collaborative, professional environment while supporting operational efficiency, customer satisfaction, and business growth. Financial Rewards & Benefits: HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer: Pension scheme Annual leave entitlement: 25 days per annum + Bank Holidays Company Sick Pay Scheme Kin Hub – Our Employee Assistance Programme, which provides support in various aspects of life, including mental health, financial assistance, and neurodiversity. Reward Gateway – Exclusive discounts at 100s of retailers Free eye test every 2 years Free on-site parking How To Apply Interested, Apply online. At HSL, we are committed to safeguarding the well-being of our employees, clients, and customers. All offers of employment are subject to satisfactory references and pre-employment checks, in line with our safer recruitment practices and relevant guidelines.