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Candour
Software Support AnalystCandour • Grimsby, England, United Kingdom
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Software Support Analyst

Software Support Analyst

Candour • Grimsby, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

My client is after a Software Support Analyst; you’ll be the first line of defence when users need support with their intelligent automation solutions. My client is offering a competitive salary and wonderful progression opportunities, a real chance to build within the business, working with the newest technology.


What you’ll need

  • A genuine passion for technology and how it can improve people’s lives.
  • Excellent communication skills - confident, clear, and approachable.
  • A problem-solving mindset with the patience to work through challenges.


What You’ll Do

  • Support users of our solutions - both clients and internal teams.
  • Handle the configuration and setup of software products.
  • Manage your workload proactively and contribute to our knowledge base.
  • Escalate complex issues appropriately and collaborate on resolutions.
  • Build strong relationships through clear, empathetic communication.
  • Spot opportunities for improvement or potential sales leads.


Desirable

  • Familiarity with scripting (SQL, Visual Basic, JavaScript)

Exposure to platforms such as:

  • Document Management (Therefore).
  • Intelligent Capture (IRISXtract, ABBYY, FlexiCapture).
  • Output Management (Uniflow, Papercut, Spindle).
  • Business Intelligence (QlikView, QlikSense).
  • Robotic Process Automation (Electroneek, UI-Path).

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Software Support Analyst • Grimsby, England, United Kingdom

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