Talent.com
Arc
Helpdesk Apprentice - BasildonArc • England, United Kingdom
Helpdesk Apprentice - Basildon

Helpdesk Apprentice - Basildon

Arc • England, United Kingdom
30+ days ago
Salary
£9.00 hourly
Job type
  • Full-time
Job description
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed. Role Overview: We are seeking a proactive and organised individual to join our Helpdesk team as an Apprentice (L3). In this role, you will serve as the first point of contact for customer enquiries, providing support for a range of IT-related issues. You will play a key role in delivering a high standard of customer service while developing your technical knowledge and professional skills within a supportive and fast-paced team environment. Key Responsibilities: As a Helpdesk Apprentice your main roles and responsibilities will include: Respond to customer queries via phone and email (we handle an average of 250+ calls per day) Accurately log IT-related issues into our help desk ticketing system (full training provided) Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Perform general administrative tasks to support the wider team Provide a professional and efficient service in every client interaction Required Skills & Experience: Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills: Quick learner with a positive, proactive attitude Reliable and dependable with a strong sense of responsibility Calm and composed when working under pressure Strong organisational and time-management skills Excellent attention to detail, especially when recording client information Previous customer service experience is desirable but not essential Future Prospects: Following successful completion of apprenticeship, the idea is to move the individual into a 1st Line helpdesk role. within the company. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician L3 apprenticeship: CompTIA A+ Part 1 CompTIA A+ Part 2 CompTIA Cloud Essentials+ BCS IT Service Management & Business Processes What We Offer: A dynamic and supportive working environment. Opportunities for career progression within the company. Ongoing training and professional development. Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Create a job alert for this search

Helpdesk Apprentice - Basildon • England, United Kingdom

Similar jobs

Helpdesk Team Lead: Coach, Coordinate & Report

Arcus SolutionsEngland, GB
Full-time

Arcus Solutions in Redditch is seeking a permanent Team Manager to lead a small helpdesk, coaching and mentoring the team to provide front line support to our client.You’ll receive, process and sch... Show more

 • Promoted

Apprentice Recruitment Consultant — Flexible Hours & Growth

TSREngland, GB
Full-time

TSR Ipswich Ltd is seeking an Apprentice Recruitment Consultant to join our expanding team on the outskirts of Ipswich.The role involves supporting the team across end-to-end recruitment processes,... Show more

 • Promoted

Junior Configurator Developer — ERP & Manufacturing

Right Match Recruitment Group LimitedEngland, GB
Full-time

Right Match Recruitment Group Limited is seeking an Entry-Level Configurator Developer for a Dartford, Kent site.The role supports ERP development within a global manufacturing IT team and offers f... Show more

 • Promoted

Citrix NetScaler Architect (Hybrid)-Load Balancing Expert

Third Nexus Group LimitedEngland, GB
Full-time

Third Nexus Group Limited is seeking an experienced Network Architect to design, implement and optimize enterprise network solutions.The role focuses on Citrix NetScaler ADC design, high availabili... Show more

 • Promoted

Junior IT Service Desk – Hybrid Training Path

Tindall Riley & Co LimitedEngland, GB
Full-time

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices.This entry-level position offers comprehensive training and val... Show more

 • Promoted

Application Support Analyst - Hybrid (D365 BC Training)

TriaEngland, GB
Full-time

Tria in the United Kingdom is seeking an Application Support Analyst to join a small, collaborative team supporting key business applications across the organisation.You will provide 1st and 2nd li... Show more

 • Promoted

Lead Workday Integrations Architect | Hybrid London

Keylime ConsultantsEngland, GB
Full-time

A leading consultancy in the UK is seeking a Workday Integrations Specialist to lead the design and maintenance of integrations during a major implementation.This hybrid role involves collaboration... Show more

 • Promoted

Data Center Technician - United Kingdom - Guildford - On-site

Reboot MonkeyEngland, GB
Full-time

Reboot Monkey is a global leader in data center services, operating in.Our mission: "3 engineers within 1 hour of every data center globally.Remote Hands & Smart Hands support (cabling, power cycli... Show more

 • Promoted

IT Service Delivery Intern – Motorsport Tech

Haas F1 TeamBanbury, England, GB
Temporary

This is a 12-month fixed-term IT Service Delivery internship based in Banbury, UK, designed to complement a student’s year in industry.The role supports day-to-day IT service delivery objectives an... Show more

 • Promoted

Application Support Associate

SS&C TechnologiesEngland, GB
Full-time

Calastone is the largest global funds network, connecting the world’s leading financial organisations.Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater v... Show more

 • Promoted

Remote ARB Chartered Architect Mentor | Flexible Part 3

MavrecEngland, GB
Remote
Full-time

A leading architecture consultancy is seeking an ARB-registered Chartered Architect Mentor for a flexible, fully remote role.You will support a Part 3 candidate through structured mentorship, provi... Show more

 • Promoted

CNC Setter/Operator

SolviT Recruitment LtdHinckley, ENG, GB
Full-time +1

CNC Setter OperatorHinckley LE9£14.Monday – Friday or Monday – Thursday your choicePermanent – Full TimeUrgent Starting ASAPDo you have experience as a CNC setter either mil... Show more

 • Promoted

Inside Sale Advisor

The Recruitment GroupBanbury, England, GB
Full-time

Looking to kick-start your career in sales? We are delighted to be working with a growing marketing services agency who are looking to expand their team based in Banbury.They are seeking motivated ... Show more

 • Promoted

Business Development Consultant

Celsius Graduate RecruitmentBanbury, ENG, GB
Full-time

Business Development Consultant.Car Allowance + Fuel Card + Private Healthcare + Pension + £10 daily lunch allowance.Celsius Recruitment is proud to be partnering exclusively with a £4.... Show more

 • Promoted

eClinical Support and Implementation Engineer

Almac Group (Uk) LtdLoughborough, Leicestershire, GB
Full-time

Clinical Support and Implementation Engineer Level 1 & Level 3 (Various Locations).Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by cli... Show more

 • Promoted

Smart Repair Technician

HP4 Recruitment LtdCoalville, Leicestershire, GB
Full-time +1

Job Title:SMART Repair Technician / Cosmetic Repair TechnicianBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Location:Coal... Show more

 • Promoted

Software Developer Apprentice - Level 4 (Hybrid, Mentored)

HM Revenue & CustomsEngland, GB
Full-time

A UK government agency is offering a Software Developer/Engineer Apprenticeship to work on modern digital platforms and support key government services.This role includes developing software applic... Show more

 • Promoted

Databricks Data Architect — UK Hybrid Role

AdeccoEngland, GB
Full-time

A recruitment agency is seeking a Data Architect to design high-performance data platforms using Databricks and Azure.The ideal candidate will have solid experience in Databricks and Apache Spark, ... Show more

 • Promoted

CNC Turner Setter/Operator

AMJ RecruitmentNuneaton, England, GB
Full-time

AMJ Recruitment are looking for a Full Time CNC Turner Setter/Operator to join our valued Engineering Client based in Nuneaton.MUST have plenty of Mazatrol experience and be able to work independen... Show more

 • Promoted

Business Support & Facilities Co-ordinator

CRC Recruitment LtdBanbury, GB
Full-time

We are seeking an organized Business Support & Facilities Coordinator.The role would suit someone with strong communication skills and a can-do attitude, who is organized, adaptable and has a good ... Show more