Team Manager

Team Manager – Enterprise Employee Benefits Location: Southampton Department: Everywhen. Employee Benefits – Enterprise South Reports to: Head of Sales & Retention – Enterprise South We have an exciting opportunity for an experienced and motivated Team Manager to join our growing Enterprise division. This is a pivotal leadership role, overseeing a team of Enterprise Consultants who deliver expert Employee Benefits advice to a diverse client portfolio. If you are passionate about people leadership, driving commercial performance, and delivering exceptional client outcomes, this role offers an opportunity to make a significant impact within a dynamic and ambitious business. Why join us? We believe in creating an environment where strong leadership thrives. When you join us, you will benefit from: · Leadership development tailored to your growth · Opportunities to achieve additional professional qualifications (such as IF7 or GR1) · A collaborative culture where ideas and innovation are encouraged · Being part of a fast-growing business with a strong market reputation · A workplace that genuinely cares about wellbeing and long-term career progression What you will do as a Team Manager Performance and Delivery · Ensure the team’s client portfolio is managed efficiently, profitably, and in line with business objectives and timelines. · Drive performance across renewal income, new business generation, referrals, and compliance metrics. · Lead the implementation of a structured client contact strategy to strengthen relationships and retention. · Maintain oversight of the At‑Risk Register, supporting consultants with effective retention activity. · Work collaboratively with leaders across Health, Protection, GI and Everywhen to maximise growth opportunities. People Leadership · Provide clear, supportive, and engaging day‑to‑day leadership for your team. · Conduct regular performance and development 1:1s with clear accountability. · Coach and mentor consultants, building their capability and confidence. · Play an active role in recruitment, onboarding, and ongoing training within the team. · Recognise, celebrate, and promote high performance and behaviours aligned with company values. Business Growth and Client Experience · Support consultants in gathering deeper client insights to deliver comprehensive benefit solutions. · Embed a culture of customer excellence, ensuring strong ownership of client feedback and survey engagement. · Help drive improvements in NPS, eNPS, satisfaction and colleague engagement · Ensure accurate CRM (Maximiser) usage, including proactive pipeline management and accurate data input Compliance and Risk · Maintain a consistently strong compliance performance across the team · Role model adherence to professional, regulatory, and Group standards · Embed a culture where doing the right thing for the client is at the heart of team behaviour What we are looking for You will bring: · Demonstrable experience within Employee Benefits (PMI and/or broader EB knowledge is essential) · Demonstrable ability to lead, motivate and develop a team to achieve strong commercial results · Experience managing a client portfolio and all aspects of policy management · Excellent communication skills and a confident, engaging telephone manner · Strong organisational skills and the ability to work under pressure · A professional, proactive, and client‑centric approach · A growth mindset and a genuine passion for developing others What you will love about working with us You will be joining a department and business that invests in its people and celebrates success. You will enjoy: · Clear opportunities for career progression · A collaborative “One Team” culture across the wider Everywhen. Employee Benefits division · Structured leadership frameworks and supportive development · A working environment where your ideas, energy, and contributions will be valued · Recognition for delivering strong performance and living our company values Join us and help shape the future of Employee Benefits within a high-performing and forward-thinking organisation. Ready to lead and make an impact? Apply today, and one of our team will be in touch. #AIB #LI-NW1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page