Head Bartender

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

A brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.

ROLE OVERVIEW:

To further elevate and enhance our
operations, we are seeking an accomplished Head Bartender to contribute and
deliver on the club’s success, providing exceptional experiences for our
members.

The Head Bartender
will be responsible for the day-to-day management of the bars within the club.
This role requires an experienced, hands-on professional with an exceptional
understanding of luxury service, fine spirits and cocktail innovation, while
maintaining the highest standards of quality and efficiency. The Head Bartender
will ensure the bars environment are exclusive, welcoming and an integral part
of the overall member experience.

The role will
involve managing a skilled bar team, overseeing inventory and stock control and
contributing to the development of unique and sophisticated cocktail menus
tailored to the club’s discerning clientele.

RESPONSIBILITIES:

·
Oversee the day-to-day operation of the bar,
ensuring smooth service during busy periods.

·
Supervise bar staff, ensuring high standards of
service, cleanliness and efficiency are met at all times.

·
Manage and monitor the bar’s opening and closing
procedures, ensuring all stock and equipment are properly secured and accounted
for.

·
Deliver exceptional service to members and guests,
tailoring experiences to their individual preferences.

·
Train bar staff on service standards, mixology
techniques and member engagement.

·
Respond to member feedback, resolving any issues
quickly and professionally to ensure a positive experience.

·
Curate and develop seasonal and signature cocktail
menus that align with the club's brand and member expectations.

·
Lead, motivate, and develop the bar team, ensuring
the team are well-trained, knowledgeable and efficient.

·
Provide ongoing training in product knowledge,
customer service and safety standards.

·
Create staff rotas to ensure the bar is adequately
staffed at all times, factoring in peak hours and member demand.

·
Oversee stock levels and order supplies as needed,
ensuring that the bar remains fully stocked.

·
Monitor the bar’s financial performance, managing
costs to ensure profitability while maintaining high-quality standards.

·
Ensure compliance with all relevant health and
safety regulations, including licensing laws, fire safety and food hygiene.

·
Develop strong relationships with regular members,
offering personalised recommendations based on their preferences.

·
Assist in organising and running special events or
private functions at the club, ensuring the bar’s offerings align with the
event’s theme or guest expectations.

REQUIREMENTS:

·
Minimum of 3 years of experience in a managerial
or senior role within a high-end bar, restaurant or private members’ club
environment.

·
Strong knowledge of mixology and cocktail
creation, with a passion for creative and high-quality drink offerings.

·
Proven ability to lead, train, and develop a team,
with strong interpersonal and communication skills.

·
Experience managing bar budgets, controlling
costs, and improving profitability while maintaining quality standards.

·
Exceptional service orientation, with the ability
to engage with and tailor experiences for a sophisticated, high-net-worth
clientele.

·
Strong focus on quality control, cleanliness, and
presentation, ensuring that every drink served meets the club's elevated
standards.

·
Familiarity with health and safety legislation,
licensing laws, and best practices for bar operations.

·
Personable, professional, and confident with the
ability to engage with high-profile members.

·
Creative, with a passion for innovation in the
drinks and hospitality industry.

·
Discreet and well-organized, with a high level of
integrity in handling both operational tasks and member relationships.

·
Ability to work well under pressure and manage a
busy bar environment during peak times.

·
Enthusiastic and driven, with a keen interest in
luxury service and hospitality.

WHAT WE OFFER:

·
Best-in-class salary

·
28 days holiday allowance

·
Family meal on shift

·
Industry-leading Learning & Development opportunities

·
Pension scheme – including employer contributions

·
Annual staff award ceremony and party