Onboarding Assistant

Job Description

Onboarding Assistant

Location: Stroud or Gloucester
Contract: Permanent
Hours: Full-time, 35 hours, 9am – 5pm
Start Date: ASAP

Are you organised, detail-oriented, and motivated by delivering a smooth and professional client experience from the very start? At Redkite Solicitors, we’re looking for an Onboarding Assistant to join our Residential Conveyancing Onboarding Team, supporting the efficient and consistent onboarding of all residential property matters.

In this role, you will support the early stages of the client onboarding process by helping to make sure everything is set up smoothly before work begins on a client’s matter. Working closely with the Onboarding Specialists, you’ll play an important part in keeping things running efficiently, supporting fee earners, and helping to create a positive and reassuring experience for every client.

Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we are driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. With nearly 300 dedicated professionals, we are proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.

What Will You Be Doing?

• Kickstart every client journey – Send out onboarding packs and relevant links promptly, setting the tone for a clear and positive start for every client.
  
• Keep the momentum going – Stay on top of incoming documents, anticipate next steps, and use professional, courteous phone calls to keep the process moving.
  
• Be the guardian of quality – Support essential checks by carrying out searches and due diligence tasks, helping to make sure all information is accurate and compliant.
  
• Set files up for success – Organise and prepare onboarding documentation so every matter is ready for a smooth handover.
  
• Create a standout client experience – Communicate with warmth and professionalism, making every interaction feel supportive and well-guided.
  
• Work together to win – Collaborate closely with colleagues across the onboarding and legal teams to deliver a seamless, efficient service.
  
• Stay on top of it all – Keep trackers and systems updated, ensuring full visibility and control across onboarding matters.
  
• Be a valued team player – Take responsibility for essential administrative duties and contribute to a well organised, compliant document trail.
  

Requirements

Who We’re Looking For

• Willingness to learn – Keen to develop knowledge of onboarding processes and compliance requirements such as anti-money laundering and source-of-funds checks.
  
• Some awareness of legal or administrative processes – Any exposure to residential conveyancing, or onboarding is helpful, but not essential.
  
• Strong organisation and attention to detail – Able to handle tasks accurately and keep work well-structured.
  
• Process-driven – Comfortable following clear steps and procedures.
  
• Confident and client focused communicator – Friendly and professional when speaking with clients and colleagues, prioritising clarity, responsiveness and a positive experience in every interaction.
  
• Positive under pressure – Enjoy working in a busy environment and managing multiple tasks and priorities.
  
• Digitally proficient – Confident using IT systems; experience with case management systems is a bonus.
  
• Team player – Happy to support colleagues and contribute to a collaborative, supportive team environment.
  

Benefits

What is in it for you?

We’re committed to creating a supportive, inclusive, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, boldness, excellence and teamwork – and we want you to thrive as part of that.

• Minimum 25 days annual leave entitlement, plus bank holidays
  
• Holiday buy and sell scheme
  
• Contributions to gym membership
  
• Flexible working considerations
  
• Career development
  
• Redkite rewards scheme
  
• ... and much more
  

How to Apply

If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you.

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.

Requirements
Who We’re Looking For Essential: Experience within Residential Property or previous exposure to conveyancing workflows. Strong administrative skills and excellent attention to detail. Ability to follow structured processes with high accuracy. Confident communicator, able to engage professionally with clients and colleagues. Strong organisational skills and ability to manage multiple tasks simultaneously. Comfortable working in a fast paced and high-volume environment. Willingness to learn about AML principles, Source of Funds/Source of Wealth considerations and onboarding compliance standards. Familiarity with SOS or similar case management systems. Desirable Understanding of ID and AML documentation requirements. Prior experience within a compliance, onboarding or administrative support function. Behaviours & Competencies Team oriented – works collaboratively and supports colleagues to maintain service levels. Client focused – prioritises clarity, responsiveness and professionalism in all interactions. Proactive – identifies missing information early and takes initiative to resolve issues. Process driven –