In this role, youll lead facial workouts, deliver exceptional customer experiences, drive sales, and build lasting client relationships.
Youll be at the forefront of introducing FACEGYMs innovative services and retail offerings to a brand-new community, helping shape the studios culture and set the standard for excellence.
This is a unique opportunity to grow with a pioneering team and make a real impact in the launch of our newest location. *Key Duties And Responsibilities : * Responsibilities for this role include, but are not limited to; * To deliver all workouts in line with all FaceGym Workout protocols * Responsible for selling the brands unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house * Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone * Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers * Maintain an exceptional customer experience at every touch point of the customer journey * Responsible for meeting retail and service individual targets and KPIs (key performance indicators) * Ensuring work stations are clean, presentable and well stocked with the necessary products and tools / equipment required to carry out the full range of Workouts and necessary tasks * To have a strong focus on maximizing retail potential and client retention * Operating efficiently point of sale systems, card machines and tills * Building and constantly updating knowledge on skincare, products and workouts * Communicate effectively and professionally with all the team, Studio Manager and FaceGym management * Using learning from each site to further develop your clients experience in store * Building on and constantly updating your own knowledge on skincare, products and treatments * Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment * Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients * Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard * Establishing an effective working relationship with full team and management * Being skillful on Zenoti booking system * Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. *Person Specification : * The ideal candidate will : * NVQ 3 Beauty therapy qualification or equivalent * Hands on experience with customers * Previous experience of working within beauty, retail and spa
Beauty Therapist - Cambridge - New Opening!! • Cambridge, Cambridgeshire, United Kingdom
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