At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
As the Driver Operations Manager, you will be in charge of growing and retaining our supply for our UK operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.
What you’ll do:
Driver acquisition and onboarding: constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the UK.
Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively
What we seek:
Leadership skills to deal with a large and diverse Lalamove community
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
Data-driven to identify leverages and make the best decisions for the business in every situation
Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication
Requirements:
Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
Knowledge and understanding of mobile and web technologies
Positive & open-minded, result-oriented with strong business acumen
Good command of both written and spoken English
Driver Operations Manager • London
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