Night Porter

Join a Legacy of Hospitality

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Night Porter at the five-star Culloden Estate & Spa.

A typical shift is 11pm to 7am and the rate of pay for this casual position is £9.55 to £12.75 per hour depending on your age.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days’ holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and maximum profit contribution to the hotel.

• To serve and assist guests for the duration of the night.

• To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.

• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

• To ensure you are aware of all hotel services and are proactive in the sale of these to guests.

• To ensure you handle, store and deliver guest luggage to the appropriate destination.

• To provide a guest car parking valet service.

• To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.

• To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.

• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

• To maintain the security of stock areas at all times, immediately reporting any breaches.

• To comply with all health, safety, hygiene and licensing policies and procedures.

• To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.

• Any other duties as required by management.

Required Criteria

• A right to work within the United Kingdom
• A professional appearance
• Excellent communication skills
• A full, clean driving licence with no penalty points
• Ability to deliver an exceptional standard of customer service

Desired Criteria

• Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
• Previous hospitality experience
• Previous experience of working nights

Skills Needed

Bar Skills, Food Service Skills, Exceptional Customer Service Skills, Reception skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember the small details.

The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.

We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App

Salary

£9.55 - £12.75 per hour