Operations Manager (Maternity Cover)

Forest Lodge is looking for a friendly people-person to join their team as an Operations Manager on Maternity Cover for a period of 12 months starting July 2026.

The Operations Manager is a varied role that is vital to the smooth running of the home. It requires energy, enthusiasm, and a great personality!

About us

Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.

Forest Lodge is a specialist mental health and acquired brain Injury/neurocognitive care home located in Forest Gate, London, which supports up to 43 service users across the following units:

About the role

As Operations Manager, you will be coordinating a range of tasks, and managing the administration side of the home to ensure it is running as efficiently as possible. The role has variety, but with heavy focus on rota management, audits, and compliance.

Responsibilities

General

• Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc
• Check all the invoices and discuss any discrepancies with the registered manager
• Ensure the induction pack is given to the new starters and their personal files are up to date
• Liaise with the human resources department concerning all new starters co-ordinating a comprehensive induction programme
• Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process
• Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times
• Signing off maintenance jobs
• Ensure all necessary orders are placed with registered managers authorisation
• Check service users folders to ensure files are in good repair, an index and dividers present in both daily files and health files
• Completion and submission of daily staffing report

Audits

• To ensure managers 4 weekly audit is completed accordingly
• Complete staff file audits and maintain staff training records
• Coordinate training supervision - maintains an overview of training and supervision compliance for Forest Lodge and reports this to the registered manager
• Be responsible for the delivery and completion of assigned audits and reports for the care homes clinical governance committee
• Collect all internal audits within the units fire audit (with the manager)
• Complete infection control audit (April and October)
• Complete health and safety audit (master) with manager
• As the health and safety co-ordinator for the care home oversee all aspects of health and safety including staff, visitors, and contractors
• Complete weekly financial audits
• Complete all relevant external audits are as required
• Ensure all the internal audits are completed by liaising with other relevant members

Records management

• Keeping records of BMI's and weights on company database
• Filing and updating incident reports on company database
• Following up on drug alerts
• Service records - making appointments for relevant companies to come out and service equipment etc...
• Making sure that all certificates are up to date in relation to fire alarms etc
• Ensuring policy and procedure folders are always up to date
• Making sure environmental risk assessments are in date
• Archiving all paperwork as required
• Updating all posters within the units when needed
• Provide and be responsible for an efficient in-house banking scheme for service users and the petty cash system
• You will be required to manage petty cash and service users monies

Liaising with registered manager

• Assist the registered manager with handling complaints and investigations
• In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting
• Communicate with registered manager concerning all purchasing requirements as necessary
• Take minutes at meetings, produce typed draft minutes and complete for presentation as required produce reports using excel skills
• Manage and audit the issuing of keys, swipe cards and personal alarms
• Organising the office, photocopying, scanning, and posting
• Always uphold confidentiality and data protection, with particular reference to personal records of both employees and service users
• Undertake any other duties which are deemed suitable for this post holder

Core Requirements

• Expert in MS office, in particular excel and word
• A-levels or equivalent
• Good spelling and grammar
• Excellent telephone manner
• Accuracy and attention to detail
• 50 wpm typing speed
• Extremely responsible with confidential data
• Team player with ability to work on own initiative
• Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders. Prepared to spend time with the service users whilst doing so

What's in it for you?

• Up to 50% off cinema tickets at Vue, Odeon, etc.
• Up to 50% off with activities such as Paintball
• Up to 25% off at restaurants such as Prezzo
• Up to 10% off at retail stores such as Topman
• Up to 5% international and domestic travel discounts
• Competitions to win £250 supermarket vouchers
• Free mobile phone insurance
• Free movies and TV shows to stream
• Free coffee
• And more!

If you are interested in learning more about the Operations Manager role, then click apply or please do get in touch directly.