Salary: £25,974 - £27,982.50
Location: Hybrid - Sutton Coldfield
Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
We are seeking a compassionate, confident and highly organised Patient Care Coordinator to join our expanding Private Mental Health Assessment Service, supporting ADHD pathways.
This is a pivotal role within a premium, patient-led service. You will be responsible for delivering a seamless, gold-standard experience from initial enquiry through to assessment, treatment and ongoing aftercare. Our private patients are often navigating complex and emotional journeys -your role is to ensure they feel informed, reassured and fully supported at every stage.
As the first point of contact for patients, clinicians, GPs and internal teams, you will act as a trusted coordinator, ensuring accuracy, efficiency and excellence across the entire pathway.
About the Role
As a Patient Care Coordinator, you will:
The service operates 7 days a week, 12 hours per day, therefore flexibility to work shift patterns is essential.
What You'll Need
Essential
Desirable
Equality and Diversity
We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.
We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Patient Care Coordinator/Administrator - ADHD Services • Birmingham, England, GB
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