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2nd Line Support TechnicianTrusted Technology Partnership • Ringwood, Hampshire, Hampshire, UK
2nd Line Support Technician

2nd Line Support Technician

Trusted Technology Partnership • Ringwood, Hampshire, Hampshire, UK
30+ days ago
Job type
  • Full-time
Job description

2nd Line Support Technician

Location: Ringwood, Hampshire

Salary: £26,000 - £30,000 DOE + Profit Share + Benefits

Hours: 37.5 hours per week; Hybrid home working after successful completion of probation

The Role

We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

  • Receiving technical escalations from 1st Line.
  • Performing routine maintenance checks and updates.
  • Supporting the 1st Line team and knowledge sharing.
  • Progressing and closing incidents and requests.
  • Liaising with internal and external customers.
  • On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
  • Role-specific training is available through Microsoft Learn.

Skills and Experience:

  • At least 2 years' experience in a 2nd Line role.
  • A good knowledge of IT troubleshooting and problem solving.
  • Experience within an IT customer service environment.
  • Taking responsibility for your workload.
  • ...
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2nd Line Support Technician • Ringwood, Hampshire, Hampshire, UK

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