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Customer Service AdvisorListers • Bristol, Avon, UK
Customer Service Advisor

Customer Service Advisor

Listers • Bristol, Avon, UK
30+ days ago
Salary
£35,000.00 yearly
Job type
  • Full-time
Job description

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Bristol North.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a monthly bonus with an OTE of £35,000.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

  • Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
  • Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

  • You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
  • A well-presented individual with a desire, attitude and character to succeed
  • Previous experience in a custome...
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Customer Service Advisor • Bristol, Avon, UK

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