Service Technician

Service Technician

At Donnelly Group, we are looking for talented individuals who share our passion for our brands and commitment to delivering an outstanding customer experience. Every member of our team plays a vital role in putting the customer first, making this an excellent opportunity to develop your career.

Key Responsibilities:

• Recondition and prepare vehicles to the highest mechanical standards.
• Carry out routine servicing and maintenance work.
• Replace brakes, timing belts, and other vehicle components as required.
• Diagnose faults using the latest diagnostic equipment and technology.
• Complete repairs efficiently and to manufacturer standards.
• Accurately record all service, repair, and maintenance work.
• Perform warranty-related inspections, maintenance, and repairs.
• Ensure all work is completed safely, economically, and within agreed timescales.
• Maintain a clean, organised, and safe working environment.
• Deliver a "right first time" approach to all servicing and repair activities.
• Work collaboratively with colleagues to ensure excellent customer satisfaction.

What We're Looking For:

• Strong mechanical knowledge and technical skills.
• Experience servicing and repairing vehicles.
• Ability to diagnose and resolve faults effectively.
• Attention to detail and commitment to quality workmanship.
• A positive attitude and customer-focused approach.
• Ability to work independently and as part of a team.

About The Role

Who do we need?

• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC);
• It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided
• A full driving licence is essential

An industry leading remuneration package includes:

• Industry leading salary and bonus scheme
• Contributory Pension/Life Assurance Scheme
• Training available to ensure continued career progression
• Performance related bonus
• Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
• 30 days annual leave
• Cycle to work scheme

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This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

Required Criteria

• Completion of Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications and/or equivalent time served experience
• Your commitment to achieve a manufacturer’s recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

Skills Needed

Customer Service, Effective Listening, Technical Skills, Exceeding Customer Expectations, Mechanical Vehicular Repairs

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed