Job Title: Store Manager
Position Summary
The Store Manager leads all aspects of store operations, partner development, and customer experience. This role is responsible for driving store performance, ensuring operational excellence, and fostering a positive, inclusive environment for both customers and partners. The Store Manager builds and inspires a high-performing team, creates meaningful customer connections, and upholds Starbucks’ mission, values, and brand standards.
Key Responsibilities
Leadership & Team Development
Recruit, hire, train, and develop partners to build a strong, engaged store team.
Provide clear direction, coaching, and performance management for Assistant Managers, Shift Supervisors, and Baristas.
Create a positive and collaborative culture focused on growth, accountability, and teamwork.
Model Starbucks leadership behaviors and set the tone for professionalism and customer focus.
Customer Experience
Ensure consistent delivery of exceptional customer service and beverage quality.
Engage with customers, resolve concerns, and reinforce Starbucks’ commitment to hospitality.
Create a welcoming, clean, and comfortable atmosphere for all customers.
Educate partners on product knowledge, service expectations, and brand standards.
Operational Excellence
Oversee daily store operations, including scheduling, opening/closing procedures, and shift coverage.
Ensure compliance with Starbucks policies, operational standards, and safety regulations.
Manage cash handling, financial controls, deposits, and reconciliation processes.
Maintain inventory accuracy, oversee ordering, and manage waste control to optimize profitability.
Business Performance & Financial Management
Lead the store to achieve or exceed targets for sales, profitability, and business metrics.
Analyze store performance reports and implement strategies to increase productivity and efficiency.
Drive execution of promotions, new product introductions, and company initiatives.
Manage labor, cost controls, and operational expenses responsibly.
Community & Brand Engagement
Build strong community relationships and represent Starbucks positively within the neighborhood.
Support local store marketing efforts and community involvement.
Champion Starbucks’ mission, values, and social responsibility initiatives.
Qualifications
Previous leadership experience in retail, hospitality, or food/beverage required; Starbucks experience strongly preferred.
Proven ability to lead, motivate, and develop a diverse team.
Strong business acumen with experience in financial analysis and operational planning.
Excellent communication, organizational, and problem-solving skills.
Ability to manage high-volume, fast-paced environments with professionalism and composure.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Physical Requirements
Ability to stand for long periods and move throughout the store.
Comfortable working in a fast-paced, customer-facing environment.
Why Starbucks?
Competitive salary, bonuses, and comprehensive partner benefits (based on eligibility).
Clear pathways for career growth and advancement.
Partner discounts, coffee perks, and a supportive, values-driven culture.
Commitment to diversity, inclusion, and community impact.
Store Manager • London, England, United Kingdom
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