Residential Sales Officer

We’re looking for a confident, organised and customer‑focused Residential Sales Officer to help deliver a high‑quality, compliant and responsive residential sales service. You will manage a varied caseload, from shared ownership stair‑casing and reassignments to tenant purchases, remortgages and disposals, handling each transaction from initial enquiry to legal completion. This is a hybrid role where office attendance is required for at least 2 days per week at our High Wycombe, Bucks or Letchworth, Hertfordshire office with some travel to sites in our area of operation (Bucks, Beds. Herts, Cambs, Oxfordshire), you will need your own transport. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. We’re looking for a confident, organised and customer‑focused Residential Sales Officer to help deliver a high‑quality, compliant and responsive residential sales service. You will manage a varied caseload, from shared ownership stair‑casing and reassignments to tenant purchases, remortgages and disposals, handling each transaction from initial enquiry to legal completion. As the main contact for residents, buyers and vendors, you’ll provide clear communication, ensure a smooth customer experience, and maintain full compliance with Homes England, local authority and regulatory requirements. Working closely with solicitors, valuers, lenders, estate agents and internal teams, you’ll coordinate actions, resolve issues and keep sales progressing on time. You’ll need to accurately interpret legal and financial information, maintain up‑to‑date records and ensure marketing details remain compliant. Alongside meeting Anti Money Laundering, data protection and audit obligations, you’ll support continuous improvement and contribute to an efficient, well‑governed sales service. You’ll take pride in delivering professional, supportive customer service, be highly organised in managing multiple cases, communicate confidently with a wide range of stakeholders, and work effectively within established policies and frameworks. Proactive and solutions‑focused, you’ll take ownership of your caseload, apply legal and financial information correctly, and understand the importance of accurate records and strong compliance. What You’ll Need Must haves: Awareness of residential sales processes and how transactions progress through each stage. Understanding of compliance requirements including Homes England guidance, nomination agreements, AML (Anti Money Laundering) and data protection. Appreciation of governance, audit trails and accurate record keeping in a regulated housing or property environment. Strong verbal and written communication skills, with the ability to explain complex information clearly. Excellent organisation and time management skills. Strong attention to detail; able to interpret legal and financial information and commitment to maintaining accurate records. Effective relationship management skills across internal teams and external partners. A proactive, solution focused approach to progressing transactions and resolving issues. Hold a full driving licence and have access to a car for business use. Nice to haves: Experience in a similar role with an Housing Association Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £36,319 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours: 37 p/w 9am to 5.30pm Monday to Thursday and 9am to 5pm on Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: Friday 10th April. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.