Minor Works Manager

Better places, thriving communities.

Minor Works Manager - Gravesend

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.

Responsibilities

• To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic.
• Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons.
• Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers.
• To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts.
• To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month.
• To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders.
• To work closely with customers, providing an exceptional level of customer service from initial contact through to completion.
• Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations.

What will your role look like?

• Provide a high level of services to customers and strive to exceed customer expectations.
• Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's
• Provide first-class service to customers to retain business and create a platform to develop, build and expand business.
• Review workbank and ensure prompt delivery.
• Review quote bank and ensure prompt response.
• Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept.
• Allocate engineers to complete minor works in an efficient manner.
• Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion.
• Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice.
• Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification
• Ensure all critical failures are verbally reported by engineers and actioned the same day.
• All documentation being completed and reaching the required destinations within the agreed time limits.
• Taking care that the responsible person is satisfied with the service they receive.
• Ensure MBR information is provided promptly on the 2nd week of each calendar month.

Who We're Looking For

• Able to work independently.
• To run a team of admin staff and ensure proactive response to resolving problems.
• Able to plan, implement and complete activities without assistance.
• Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
• Good verbal and written communication
• skills required to Invoice.
• To operate business procedures within the framework of BN EN ISO :
• Strong knowledge of Microsoft Office.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .