Contract Support Administrator

Contract Support Administrator Location – Castleford (office based) Salary – £26,500 Step Into a Role That Really Makes an Impact This isn’t just administration — as a Contract Support Administrator at PTSG Electrical Services, you’ll play a central role in keeping our nationwide service delivery running smoothly. You’ll support contract performance, enhance customer experience, and have ownership over the reporting and communication that drive our operational success. Join the UK’s leading specialist services group, where you’ll find stability, progression, and the chance to contribute to something bigger. About the Role As a Contract Support Administrator, you’ll be the key connection between clients, engineers, and operational teams. You’ll manage incoming service requests, coordinate contract updates, prepare performance reports, and ensure the smooth delivery of PPM (Planned Preventative Maintenance) schedules. Each day brings variety — supporting contract delivery, managing information, solving issues before they escalate, and helping to keep customer KPI and SLA commitments firmly on track. What You’ll Be Doing Be the Communication Hub Receive, action, and direct incoming calls and emails professionally and efficiently. Provide regular updates to clients on service schedules, performance, and any delivery risks or mitigation steps. Own Reporting & Contract Information Compile and distribute management information for PPM contracts. Use Microsoft Office and in-house systems to produce digital reports from pre‑populated templates, detailing historical and upcoming contract performance. Maintain and organise engineer report folders and inboxes, monitoring for timely returns and following up on outstanding documentation. Keep Operations Running Smoothly Support the planning of future service visits, working closely with Planning and Operations teams to meet customer KPIs and SLAs. Liaise with field teams to improve the quality, accuracy, and timeliness of reporting. Help implement best practice, improved processes, and efficient systems. Support the Bigger Picture Carry out additional tasks as required by management. Contribute to a positive, proactive, service‑driven team environment. What We’re Looking For You might have experience in contract administration, service coordination, scheduling, or customer support — but above all, you thrive in a busy environment where organisation and communication matter. You will: Stay calm under pressure and adapt quickly when priorities shift. Be confident using Excel, Outlook, and internal reporting tools. Communicate clearly and professionally with clients and colleagues. Spot issues early and solve problems before they escalate. Keep on top of detail, deadlines, and documentation. Work collaboratively with planners, engineers, and operational teams. If you enjoy supporting a fast‑paced service operation and take pride in delivering accurate, high‑quality work — you’ll fit right in. What’s In It for You? Competitive salary 25 days holiday + bank holidays Company pension scheme Discounts on shopping, tech, travel, meals out, fitness & more On-site parking A friendly, supportive office culture Plenty of training and development opportunities About PTSG PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment. With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide. At PTSG, our aim is simple. To be a great place to work and a great company to do business with Armed Forces Covenant PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business. PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business. IND1