Customer Service Administrator
Salary £26,561 pa
40 hours per week
Huntington Cambridge PE29 7DH
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day Customer Service department.
Your role may include:
Main Duties and Responsibilities
Raising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via tele or email.
Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.
Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.
Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.
Undertake the job inline with company competencies as follows:
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators
Orders processed with accuracy.
Queries, enquiries and complaints resolved with excellent customer service.
Completed orders processed in a timely manner.
Person Required
Skills
Knowledge
Qualifications
Interested, please send your cv by return.
INDLS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Administrator • Cambridge, Cambridgeshire, England
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