Client CS Support Manager
Location: Hybrid – 2 days per week in Morley, Leeds
Travel: Required to client sites
Department: Client Services
Contract: Full‑time
About the Role
We’re looking for a proactive and relationship‑driven Client CS Support Manager to join our team. In this role, you’ll build strong partnerships with our clients’ contact centres and senior Customer Service/Customer Experience leaders. You’ll support clients through onboarding, guide them post–go live, and help foster a culture of exceptional customer service for both clients and their end customers.
You’ll play a key role in embedding Evri products and services into new and existing client contact centres, ensuring processes are followed and that teams are set up for success.
If you’re passionate about customer service, enjoy problem‑solving, and thrive in a collaborative environment, we’d love to hear from you.
What You’ll Be Doing
Client Onboarding & Training
Client Relationship Management
Service Performance & Continuous Improvement
Internal Collaboration
Product & Service Implementation
What We’re Looking For
Why Join Us?
You’ll join a supportive, collaborative team that values innovation, customer focus, and continuous improvement. This is a fantastic opportunity to influence client experience, drive meaningful change, and help shape how our services are delivered across multiple client organisations.
Client CS Support Manager • Morley, GB
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