Makeup Manager (Cardiff)

Our client is looking for a Makeup Manager to join their store team in Cardiff. As a Makeup Manager, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success. You will excel and enjoy this position if you are ready to actively handle the following missions: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork. Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth. Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes. Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation. Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey. Sales Leadership, Service Excellence & Customer Experience Drive sales and services performance, by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Stay up-to-date with the latest makeup and beauty trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development. Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered. Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team's performance and ensuring both sales targets and an exceptional customer experience are achieved. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Category Expertise Lead and oversee the appointment system, ensuring accurate scheduling, timely management of bookings, cancellations, and reschedules, and effective coordination of staff availability to deliver a seamless customer experience. Own the implementation of SBA monthly schedules, ensuring customers can efficiently book services while optimising team productivity and service coverage. Lead, coach, and develop makeup artists and service Beauty Advisors through one-on-one coaching, regular feedback, and personalised development plans, fostering a culture of continuous learning and high performance. Ensure advanced team expertise in My Skin Diag, products, brands, and tools, including application techniques and suitability for diverse skin types and tones, supported by ongoing training, assessments, and knowledge updates. Oversee the delivery of expert consultations, personalised recommendations, and makeup services, ensuring consistent service standards and an empowering, premium client experience. Drive Beauty Hub excellence and activations, ensuring standards, stock, and consumables are maintained, operational or maintenance issues are escalated promptly, and masterclasses support brand experience. Operational Excellence & Strategic Execution Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, makeup services offered and implementing strategies to optimise customer satisfaction and store performance, contributing to the store's broader business goals. Oversee the daily operations of the makeup department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Maintain the clients 's operational standards, including loss prevention, health and safety protocols, and adherence to company policies, while also holding your team accountable. Do not hesitate to apply if you have Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services. In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others. Strong capability to develop and guide a team, fostering both individual growth and collective performance. Passion for team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. Package: Up to £36,000 depending on experience + Benefits and Commission By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. 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