Control Room Operator – Connect Plus Services | Dartford, Kent

About the Role

Join Connect Plus Services as a Control Room Operator and be at the heart of managing and monitoring the strategic M25 DBFO network. Based at Dartford, with South Mimms as a resilience fallback, you will work as part of the Control Room team to ensure the consistent delivery of a high standard of service, supporting the safe and efficient operation of the motorway network. You may occasionally be required to travel to other locations to meet operational demand.

In this role, you will contribute directly to the safety, performance and resilience of the network—responding to incidents, coordinating resources, and maintaining accurate operational records.

What You’ll Be Doing

• Coordinating the deployment of resources during incidents, ensuring all responses comply with company policy and contractual requirements.
• Receiving and disseminating information accurately to optimise safety, efficiency and incident resolution.
• Monitoring CCTV, tunnel and bridge safety systems, and taking appropriate action when alarms are triggered.
• Maintaining accurate records of network occupancy using bespoke databases.
• Ensuring that colleagues and stakeholders are kept informed of critical incidents via the appropriate escalation platforms.
• Working to agreed business performance and quality standards.
• Building strong, effective working relationships with key stakeholders, including real‑time liaison with: National Highways Regional Operations Centres NTIC NILO

You will also receive and implement weather‑related decisions in line with the Severe Weather Plan, supporting the safe and resilient operation of the network during all conditions.

Who We’re Looking For

We are seeking a skilled, proactive Control Room Operator with experience in environments requiring time‑critical deployment of resources—ideally within operational control rooms, emergency services, or National Highways settings.

You will be confident operating in a performance‑driven environment, with:

• Excellent oral and written communication skills
• Strong problem‑solving ability
• The ability to remain calm under pressure
• Strong organisational skills and the ability to manage competing priorities
• Sound judgement to make informed decisions that maintain network safety and performance

Behavioural Competencies

Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.

Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.

Challenging: seeks and advocates improvements to add value and drive continuous performance.

Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

CPS is dedicated to reducing its carbon footprint through sustainable practices and innovative solutions.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to HR@connectplusm25.co.uk