Bank Mental Health Support Worker, Oxford

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Bank Mental Health Support Worker - £14.06 - £15.19 per Hour.

Hours – Part-Time hours, Monday - Friday. Occasional evening & weekends.

Service – Transitional Support, Oxford.

What You’ll Be Doing :

The Transitional Support?team are looking for an enthusiastic and motivated individual to join their team.  The team focuses on providing care, 5 days a week,?for clients in both (staffed projects and houses out in the community)  shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota.

As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Our clients really appreciate the passion from our Support Workers too : “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services.

Overall job responsibility : Further detail can be viewed in the Job Description.

Some of the core duties include :

Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups / facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.

Foster a supportive and empowering environment that promotes residents' independence.

Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services.

Support clients to attend appointments where required.

Ensure daily paperwork is completed.

Support the Service Manager to achieve monthly service

Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe.

Work with all residents using a trauma informed approach using the 6 principles of trauma informed care : Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration

Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service.

The Successful Applicant :

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria :

GCSE’s in English and Maths (or equivalent)

A commitment to undertake continual personal development including completing the Care Certificate

IT literate with experience using MS Office packages.

Good communication skills, written, verbal and listening.

Ability to provide non-judgemental, emotional and practical support to residents.

A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values

Ability to follow health and safety procedures.

Demonstrate respect for difference and diversity

What We Offer :

37 days annual leave (inclusive of bank holidays)

Blue Light card and other discounted shopping

Employee Assistance Plan - with access to free counselling

Cycle to Work Scheme

Enhanced family friendly leave

Professional qualification sponsorship and study leave

500 refer a friend bonus scheme

Optional health cash care plan with money off prescriptions and treatments

Wellbeing hub and mental wellbeing support app – approved by NHS

Free flu jabs

Free DBS application

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Bank Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 28 / 04 / 2026

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK