Merchandising Team Leader

Are you a merchandiser or do you work in retail and are looking for the next step in your career? Do you have a passion for managing people?

We're looking for a Merchandising Team Leader based in the your area. You'll be an integral part of a field-based retail merchandising team, working in a range of high street retailers on behalf of exciting household name brands. We work across a variety of categories including: Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.

About the role:

Working Hours: A minimum of 30 per week - 18 hours for team supervisory tasks and 12 hours for client merchandising

Rate: Team supervisory tasks at £14.25 per hour and merchandising tasks at £12.85 per hour

Ideal recruitment area: Croydon, Caterham, Bromley

Areas covered: Select postcodes within BR, CR, TN and SW

How you'll deliver excellence:

Team Leadership

• You'll oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
• You'll manage and arrange merchandiser schedules for your district.
• You'll support recruitment and onboarding for your district.
• You'll train, support, and guide merchandisers so they're confident and capable in their roles.
• You'll give regular feedback by celebrating great work and addressing any performance concerns early.
• You'll be the main point of contact for your district and share timely updates through our feedback tools.

Compliance & Standards

• You'll make sure everyone follows the correct processes, standards, and safety guidelines.
• You'll ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
• You'll maintain strong admin standards and accurate data in all systems.

Merchandising

• You'll ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
• You'll ensure displays, products, and POS materials are set up properly and look great for customers.

Other Duties

• You'll build positive relationships with store managers, in‑store teams, and internal support teams.
• You'll support new initiatives and help your team adapt to new ways of working.
• You'll look for opportunities to improve processes, execution quality, and the overall colleague experience.

What makes you excellent:

• Strong planning, organisation, and time management skills with the ability to manage competing priorities.
• Proven ability to lead, motivate, and coach field-based colleagues.
• Clear and confident communicator, able to engage stakeholders at all levels.
• Strong relationship-building skills with internal and external partners.
• Previous retail, merchandising, or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting, and communication.
• Full driving license and access to a vehicle.

What makes us excellent:

As part of your package, we offer:

• Incentive scheme
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Life insurance
• Flexible holiday and pay
• Immediate access for you and your family to GroceryAid
• Access to PAYM8, allowing you to access your wage before your payday
• Unlimited refer a friend scheme
• Regular performance reviews with access to over 400 learning resources and progression opportunities

eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.