CRM Manager

The company Join the founding team at 16 Charles Street, a new private members club opening in 2026. More than a club, Les Amis is a way of life – an invitation into an international circle of kindred spirits who share a love for the Loulou lifestyle. Job description Reporting to the Club Director and working closely with the Head of Project, you will be responsible for the following : 1. Pre-Opening Phase – CRM Structuring & Implementation Define and structure the full member journey (application, vetting, onboarding, billing, communication, and retention) Lead the build and implementation of the CRM system Define system features, priorities, and development roadmap Coordinate external developers and technology partners Oversee testing, validation, and go-live readiness Establish data architecture and ensure accuracy, security, and confidentiality 2. Systems Integration & Digital Architecture Oversee integrations between the CRM and connected systems (accounting, payments, POS, reservations, communications, website) Coordinate with technical providers to ensure seamless deployment Lead SevenRooms integration and database structuring Ensure data consistency, integrity, and secure data flows Contribute to the delivery of the Members Portal (UX, structure, and functionality) 3. Launch & Operational Readiness Prepare CRM tools and workflows for the founding member launch phase Monitor membership applications and onboarding processes Produce reports and tracking dashboards for leadership Coordinate closely with Membership, Finance, and Hospitality teams Ensure all systems operate seamlessly from day one 4. Post-Opening Phase – Ownership & Optimisation Take full ownership of the CRM and digital ecosystem Optimise automation flows (payments, renewals, communications) Manage membership renewal cycles end-to-end Maintain and develop reporting for Membership, Finance, and senior management Train internal teams and establish system best practices Drive continuous improvement of workflows and operational efficiency 5. Member Experience & Communications Manage and update the Members Portal Create and distribute the monthly members’ newsletter Draft member communications on behalf of leadership Oversee online application forms and ensure functionality Coordinate digital content with creative teams Support event communications and member-facing materialsReporting to the Club Director and working closely with the Head of Project, you will be responsible for the following : 1. Pre-Opening Phase – CRM Structuring & Implementation Define and structure the full member journey (application, vetting, onboarding, billing, communication, and retention) Lead the build and implementation of the CRM system Define system features, priorities, and development roadmap Coordinate external developers and technology partners Oversee testing, validation, and go-live readiness Establish data architecture and ensure accuracy, security, and confidentiality 2. Systems Integration & Digital Architecture Oversee integrations between the CRM and connected systems (accounting, payments, POS, reservations, communications, website) Coordinate with technical providers to ensure seamless deployment Lead SevenRooms integration and database structuring Ensure data consistency, integrity, and secure data flows Contribute to the delivery of the Members Portal (UX, structure, and functionality) 3. Launch & Operational Readiness Prepare CRM tools and workflows for the founding member launch phase Monitor membership applications and onboarding processes Produce reports and tracking dashboards for leadership Coordinate closely with Membership, Finance, and Hospitality teams Ensure all systems operate seamlessly from day one 4. Post-Opening Phase – Ownership & Optimisation Take full ownership of the CRM and digital ecosystem Optimise automation flows (payments, renewals, communications) Manage membership renewal cycles end-to-end Maintain and develop reporting for Membership, Finance, and senior management Train internal teams and establish system best practices Drive continuous improvement of workflows and operational efficiency 5. Member Experience & Communications Manage and update the Members Portal Create and distribute the monthly members’ newsletter Draft member communications on behalf of leadership Oversee online application forms and ensure functionality Coordinate digital content with creative teams Support event communications and member-facing materials Required Skills • Strong knowledge of SevenRooms or similar system, with the ability to confidently structure, audit, and clean data within the system. • Strong technical and IT understanding, particularly around integrations and data management. • Interest in CRM technology, data-driven marketing, and member experience. Soft Skills: • Organised, detail-oriented, and able to manage multiple workflows. • Proactive, resourceful, and comfortable working autonomously. • Collaborative and personable — enjoys being part of a small, entrepreneurial team. Education & experience: • 4+ years of experience working with CRM systems such as Salesforce, HubSpot, or similar platforms. • Experience building CRM systems (Candidates must have previously developed CRM solutions either as part of CRM editors or by building CRM systems for clients). Experience in luxury hospitality, private members clubs, or high-end brands is a plus. Non-exhaustive list Why Join Us? You’ll be part of a passionate founding team launching one of London’s most anticipated private clubs. From the early stages of system design to the daily rhythm of operations, you’ll have the opportunity to shape the digital backbone of Les Amis and grow alongside an ambitious, internationally minded project within the Loulou Groupe world.