Business Process Optimisation Lead

The Opportunity Attest is moving fast toward becoming an AI-native company. To get there, we need a Business Process Optimisation Lead who can build the foundations, the workflows, the playbooks, the training and the mindset that help every team use AI confidently and effectively to improve business processes and operational workflows. Although Attest launched AI fluency work in 2025, this isn’t about inheriting a mature program. We are looking for someone who will shape the way AI shows up in our processes, our day-to-day decision making and our culture. The ideal candidate will also work closely with our Technology team in defining the technical tools and frameworks that will be used for operational AI throughout the organisation. If you thrive in ambiguity, like connecting dots across disciplines, and enjoy turning potential into practice, this is the opportunity for you. The Logistics The salary range for this role is £100,000 to £115,000. We embrace a flexible hybrid work model. While we don't mandate specific office days, we ask full-time Attesters to work on-site 2 or 3 days per week. This approach allows us to collaborate in person, while ensuring enough time remotely for deep, focussed work. What you’ll do As a Business Process Optimisation Lead you will Partner with teams across the business to map their current workflows end-to-end, surfacing friction points, manual loops, and hidden inefficiencies. You will get to know our processes inside and out and spot opportunities to optimise. Proactively identify and prioritise key opportunities, shaping ideas into delivery-ready plans and partnering with multiple stakeholders to work within the Attest standards to drive alignment and execution. Identify AI opportunities that deliver meaningful leverage, from automation to insight generation to new ways of working. Translate findings into repeatable, scalable workflows, reducing one-off experimentation and helping teams adopt AI with confidence. Work with our Information Security team to ensure that our use of AI is compatible with the Confidentiality, Integrity, Availability and Safety of our critical information assets and that of our customers. Build AI-powered tools, agents, prompts, and prototypes that teams can use immediately, moving beyond theory into practical, hands-on solutions. Translate use cases into working AI artefacts (templates, scripts, agents, dashboards) that can be tested, iterated, and scaled across the company. Build rituals, comms, and learning experiences that make AI accessible, exciting, and part of our company culture where AI is part of how we think and work, not an add-on. What you will bring Experience mapping and building workflows, spotting and building automation or augmentation opportunities. Experience in creating clarity through strong documentation practices, ensuring internal wikis support alignment, autonomy, and effective collaboration. Experience mapping and then building AI programmes or functions from scratch, digital transformation, enablement, or workflow redesign and getting buy in from teams. Track record of designing and delivering production-grade agentic AI workflows, leveraging agentic platforms and custom MCP-based automations to drive measurable efficiency gains. Designed and deployed end-to-end AI workflows that automate complex business processes, using LLM prompt chaining, orchestration tools, and API integrations across internal systems (ATS, HRIS, Slack, Google Workspace). Built robust guardrails, data validation steps, and human-in-the-loop mechanisms while maintaining scalable, testable prompt architectures and lightweight Python/JS tooling. Comfort working at pace, iterating, and learning in motion, in circumstances that are ambiguous and ever changing. Worked with internal compliance, security and technology teams to work out how to guard against AI security threats such as prompt injection, hallucinations, data leakage and AI misuse. Demonstrated strong communication and storytelling ability, translating complex AI concepts into clear narratives that influence stakeholders at all levels, regardless of their technical fluency. Our benefits Work from anywhere up to 20 days a year 25 days holiday per year plus additional festive days £240 yearly L&D budget, plus access to a larger budget for qualifications and courses Private Medical Insurance 1 day per quarter to do charity or community work Enhanced parental leave (18 weeks paid leave for Primary carer) Up to 12 weeks paid leave for premature births and neonatal care Paid leave for IVF and fertility treatment and pregnancy loss Share options and an additional bonus scheme We want to give everyone the opportunity to showcase their best selves during the interview process and beyond. Do let us know if there are any adjustments you’d like to make to ensure it’s more inclusive – we’re learning too, so we’re more than happy to adapt and accommodate where possible. Unfortunately we cannot offer visa sponsorship at this time. Please note that this role and the Business Process Optimisation Lead advertised are the same position. We have advertised in alternate ways to speak to as many candidates as possible.