Senior Systems Support Officer

Senior Systems Support Officer

Rickmansworth, Hertfordshire

About Us

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away.

At a glance

• 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt
• 1,914 NNDR registered businesses with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average

We’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for.

We are now looking for a Senior Systems Support Officer to join us on a permanent, part-time basis, working 20 hours per week.

The Benefits

• Salary of £33,106 - £37,408 per annum (pro rata)
• 29 days’ holiday per annum (pro rata)
• Generous employer pension contribution
• Life assurance
• Flexible working
• Career development opportunities
• Free on-site parking
• Cycle-to-work scheme
• Discounted leisure centre membership
• Employee volunteering schemes
• Access to discounted activities and days out

This is an exciting opportunity for a technical administration, project management, auditing or ICT professional with specialist knowledge of Idox Uniform or similar applications to join our supportive organisation.

In this varied position, you’ll have the chance to bring your technical expertise to a role where your contribution will be visible and valued as you combine practical systems support with project work, training, and system improvements.

What’s more, this part-time role will allow you to do meaningful, specialist work while maintaining more time for life beyond work.

So, if you’re ready to bring your systems expertise to a role with variety, flexibility and purpose, apply now and take your next step with us!

The Role

As a Senior Systems Support Officer, you will provide specialist ICT system support to our Regulatory Services function, ensuring key applications operate effectively and meet service needs.

You will manage and support systems, including Idox Uniform, Exacom and other Idox applications, whilst assisting users with day-to-day system management and working with internal teams, partners and software providers to maintain and improve performance.

Alongside this, you will support training for system users, maintain procedures and documentation, and help identify opportunities for system improvements, ensuring ICT systems remain effective, compliant and aligned with service priorities.

Additionally, you will :

• Liaise with software providers, council departments, partners and other authorities
• Set up new users and maintain appropriate system access and security permissions
• Produce system access and audit reports and ensure updates are tested and implemented
• Co-ordinate upgrades and implement new systems
• Assist in developing business cases and project documentation for new systems
• Monitor service performance through feedback and data analysis
• Assist with monitoring ICT system budgets and related hardware and software

About You

To be considered as a Senior Systems Support Officer, you will need :

• Experience in technical administration, project management, auditing or ICT
• Experience of working across professional and technical boundaries
• IT literacy with specialist knowledge of Idox Uniform or similar applications
• The ability to project manage alongside multi-disciplinary teams
• The ability to negotiate and create positive solutions with a variety of stakeholders
• The ability to effectively manage resources, including people and budgets
• The ability to analyse and interpret a range of data
• Basic knowledge of planning, licensing, and other functions of the Directorate

A basic DBS check will be carried out for this post.

The closing date for this role is 30th March 2026.

Other organisations may call this role Senior Application Support Analyst, Senior Systems Analyst, Senior IT Systems Officer, Senior IT Systems Support Analyst, Senior Business Systems Analyst, Senior Applications Support Officer, Systems Support Analyst, or IT Systems Administrator.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Senior Systems Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency