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ServiceNow Lead Technical Consultant
ServiceNow Lead Technical ConsultantLinking Humans • Manchester, North West, UK
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ServiceNow Lead Technical Consultant

ServiceNow Lead Technical Consultant

Linking Humans • Manchester, North West, UK
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
Hybrid – 2 days a week from the office (London / Manchester / Glasgow / Newcastle – Hybrid) | Permanent

Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow delivery capability. They are looking for an experienced ServiceNow Lead Technical Consultant to lead complex ServiceNow implementations and support large-scale digital transformation programmes.

This role combines technical leadership, solution delivery, and stakeholder engagement, ensuring ServiceNow implementations are delivered to a high standard while aligning with business objectives, governance frameworks, and platform best practices.
Key Responsibilities Delivery & Technical Leadership
  • Lead the delivery of ServiceNow implementation projects across enterprise environments
  • Guide development teams on configuration, customisation, and integrations
  • Ensure solutions follow ServiceNow best practices and architectural standards
Platform Expertise
  • Oversee implementation across ServiceNow modules such as ITSM, ITOM, HRSD, IRM and SPM
  • Provide technical guidance on scripting, workflows, and automation
  • Support integration of ServiceNow with wider enterprise systems
Stakeholder Engagement
  • Act as a bridge between business stakeholders and technical teams
  • Facilitate workshops to gather requirements and design solutions
Quality & Governance
  • Support testing, defect resolution, and release management
  • Ensure documentation, governance compliance and operational readiness
Experience & Skills
  • 5+ years of experience working within the ServiceNow ecosystem
  • Strong experience across modules such as ITSM, ITOM, HRSD, IRM and SPM
  • Experience delivering enterprise-scale ServiceNow implementations
  • Strong understanding of ITIL processes and ServiceNow delivery standards
  • Experience working within Agile and traditional delivery environments
  • Strong communication and stakeholder management skills
Preferred Qualifications
  • ServiceNow certifications such as CSA or CIS (ITSM, HRSD, ITOM etc.)
  • ITIL certification
  • Experience mentoring junior consultants and supporting technical teams
  • Experience delivering complex digital transformation programmes








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ServiceNow Lead Technical Consultant • Manchester, North West, UK

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