Design Manager

It is partnered with Store Development, Store Transformation, and external partners to ensure design intent is translated into deliverable solutions. What Success Looks Like * Portfolio and international environments consistently reflect Fortnum & Mason brand standards. * Design concepts are adapted effectively for different formats, partners, locations, and markets. * Design quality, operational practicality, and commercial performance are balanced throughout delivery. * Store Development, Store Transformation, and partners have clear, coordinated design information and decisions. * Design standards, lessons learned and rollout principles improve with each project. Key Accountabilities 1.

Design, Leadership and Brand Consistency * Lead design activity across satellite and international projects. * Protect Fortnum & Mason's design intent, heritage and customer experience across multiple formats. * Balance brand consistency with local market, partner, operational and commercial requirements. 2.

Design Development and Format Adaption * Lead briefing, concept adaptation and design development with focus through RIBA Stages 2 and 3. * Develop practical design solutions for customer-facing, operational and colleague environments. * Integrate customer journey, accessibility, sustainability, compliance, stock flow and colleague workflow requirements. 3.

Store Development and Delivery Integration * Partner with Store Development and Store Transformation to align design intent with delivery requirements. * Protect design intent through technical coordination, construction, handover, and post-completion activities. * Support cost planning, value engineering and design risk management without losing customer or brand quality. 4.

Consultant, Partner and Stakeholder Management * Manage architects, designers, consultants, suppliers and partner stakeholders to agreed design expectations. * Set clear requirements for briefs, design deliverables, approvals and coordination outputs. * Support franchise, wholesale, travel retail and international partners in implementing design standards. 5.

Design Standards and Continuous Improvement.

• Maintain design standards for fixtures, finishes, materials, furniture and environmental design. * Review completed projects and capture lessons learned to improve future formats and rollout principles. * Support design capability, knowledge sharing, and consistency across the wider design function. Skills and Experience : Essential : * Experience delivering retail, hospitality, or customer-facing design projects. * Experience adapting design concepts into scalable formats and rollout solutions. * Experience leading design development through RIBA Stages 2 and 3. * Experience managing consultants, partners, design scope, quality, budgets, and design risks. * Strong understanding of customer, colleague, operational, accessibility and commercial design requirements. Desirable : * Premium, luxury or heritage retail experience. * International retail, franchise, wholesale, retail travel or multi-site rollout experience. * Experience working with sustainability and accessibility specialists. Qualifications : * Degree or equivalent professional qualification in Architecture, Interior Design, Spatial Design or related discipline. * Professional design accreditation, RIBA-related experience or additional accessibility or sustainability qualifications are desirable. Success Measures : * Consistent application of Fortnum & Mason design standards across portfolio and international formats. * Successful implementation of brand-aligned, operationally effective environments. * Design intent protected through design development and wider delivery stages. * Effective design contribution to scope, quality, budget, value engineering and risk decisions. * Stakeholder and partner confidence in design quality, clarity and decision-making. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.

We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards