Overview:
Manages administrative, relationship management and planning for one or more of assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.
Primary Responsibilities:
Scope of Responsibilities:
This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is up to 3,500 accounts or 2-5 staff members.
Education and Experience Required:
Bachelor's degree and a minimum of 2 years’ related experience,
OR in lieu of a degree,
A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience
Minimum of 1 year work leadership and/or supervisory experience
Strong customer service skills
Strong verbal and written communication skills
Problem resolution skills
Resource management skills
Strong decision-making skills
Education and Experience Preferred:
Certified Corporate Trust Specialist certification
Project management skills
Analytical skills
Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software
Location
London, United KingdomGCM Unit Manager I - UK • London, United Kingdom
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