Senior Relationship Manager - Intermediary

Senior Relationship Manager (Intermediary)

Location: London
Employment Type: Permanent | Full-Time
Salary: Up to £70,000
Working Pattern: Onsite - 5 days per week (no hybrid working)

About the Role

We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.

Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.

Key Responsibilities

Relationship Management & Business Development

• Manage and grow relationships with commercial clients ranging from SME to Corporate.

• Develop and maintain strong partnerships with intermediaries to generate new business opportunities.

• Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.

• Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.

Corporate Portfolio & Credit Management

• Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.

• Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.

• Monitor account performance, payment behaviour, and portfolio health.

• Conduct regular client visits to strengthen relationships and enhance account profitability.

Monitoring, Reporting & Documentation

• Ensure facility documentation and account records remain accurate and up to date.

• Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.

• Provide regular MIS and performance updates to senior management.

Remedial & Risk Management

• Identify early warning indicators and proactively escalate concerns.

• Follow up on overdue accounts and coordinate transfer to Recovery where required.

• Provide full documentation and ongoing support to recovery teams.

Team Development & Leadership

• Advise and guide Assistant Relationship Managers on routine and complex matters.

• Line-manage junior support staff and Relationship Support Officers where applicable.

• Support team development through coaching, feedback, and performance management.

Customer Service & Stakeholder Engagement

• Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.

• Handle complex customer queries and complaints professionally.

• Ensure customer data accuracy and compliance with internal procedures.

• Represent the organisation positively with clients, intermediaries, and internal stakeholders.

Projects & Continuous Improvement

• Contribute to special projects and initiatives as assigned.

• Identify process gaps and recommend improvements to enhance efficiency and control.

• Participate actively in team meetings, training, and professional development.

Regulatory & Conduct Responsibilities

• Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.

• Act with integrity, skill, care, and diligence at all times.

• Ensure effective control, compliance, and oversight within areas of responsibility.

• Promote fair customer outcomes and sound market conduct.

Experience & Qualifications

• Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking.

• Strong background in commercial lending, intermediary banking, and portfolio management.

• Proven experience in credit analysis, customer relationship management, and negotiation.

• Line management experience preferred.

• Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.

Key Skills & Competencies

• Commercial and SME Banking Expertise

• Intermediary Relationship Management

• Credit & Financial Analysis

• Regulatory & Conduct Risk Awareness

• Negotiation & Stakeholder Engagement

• Customer Service Excellence

• Strong Numerical & Financial Acumen