We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a Revenues, Housing Benefits, Assessment & OnDemand Officer at Civica
If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica. We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.
As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you’ll play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer-focused financial and benefits services. You’ll be at the heart of Revenues and Benefits operations, helping customers understand their liabilities, entitlements, and payment options while ensuring all work aligns with legislation and best practice.
This is a varied and rewarding opportunity where no two days are the same. You’ll use your technical knowledge, attention to detail, and strong communication skills to assess claims, manage accounts, resolve queries, and support effective collection and recovery processes. Whether working on Revenues, Assessments, Property Inspections or within an OnDemand contract, you’ll make a real impact by helping councils deliver essential services efficiently and fairly.
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers • Newcastle upon Tyne, England, United Kingdom
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