Social Care Recruitment Team Leader

Location: Reigate, Surrey Salary/package: £40,000 - £45,000 per annum + 4% commission on gross profit Contract type: Permanent Hours: Full time, 37 hours per week Are you ready to lead and inspire a high-performing recruitment team at the heart of social care in Surrey? This is your chance to shape the future of care recruitment, driving direct fill success and making a real impact on the community. Who we are Connect2Surrey is a specialist recruitment partnership, proudly part of Commercial Services Group, the UK’s largest local authority owned trading company. Our mission is to deliver outstanding recruitment solutions for Surrey County Council and our partners, ensuring the highest standards of service and social value. Why this role matters As the Social Care Recruitment Team Leader , you will lead a talented team to deliver exceptional recruitment services across both qualified and unqualified care roles. You’ll be pivotal in strengthening our direct fill strategy, supporting Surrey’s vital social care services and ensuring a seamless candidate journey. Your leadership will drive operational excellence, team development and strong client relationships, directly contributing to the success of Connect2Surrey and CSG. What you’ll be doing Lead, motivate and develop a team of Talent Partners and Resourcing & Customer Service Assistants. Drive direct fill performance and achieve financial targets for yourself and for your team across temporary and permanent opportunities. Oversee recruitment activities across qualified and unqualified care sectors. Build and maintain strong relationships with Surrey County Council and stakeholders. Continuously review and improve recruitment processes. Set, monitor and report on team KPIs and objectives. Prepare and deliver reports and presentations to internal and external partners. The Team The team consists of two Talent Partners and two Resourcing and Customer Service Assistants who are experienced and have our core values and principles at the heart of everything they do. You will be responsible for guiding, coaching and developing them even further to deliver a best-in-class service, whilst providing a consultative approach to support our candidates, Hiring Managers and Agency Supply Chain Partners. CSG provides a wide range of excellent e-learning and face-to-face development opportunities for all employees dedicated to the recruitment profession and support knowledge, skills and the behaviours that are required. Motivation, having fun, and building strong relationships are all essential. Every individual is responsible for contributing to their own performance, whilst also supporting the overall team so that together we can exceed our KPIs and business objectives. What we’re looking for In-depth knowledge of the Qualified Social Care market and experience as a successful social care recruiter (essential) Proven leadership experience in a recruitment agency or managed service environment. Strong understanding of local market dynamics and recruitment best practice. Excellent communication, presentation, and stakeholder management skills. Advanced knowledge of relevant legislation (AWR, H&S, Agency Conduct, IR35, Equality). Organised, proactive and able to manage multiple priorities. Committed to equality, diversity and continuous improvement. Inspires others through expertise, integrity and a can-do approach. Holds a full driving licence and access to own vehicle (for travel within Surrey). What you’ll get in return Salary of £40,000 - £45,000 per annum + 4% commission on gross profit 25 days annual leave, plus your birthday off Life assurance cover (4x salary) Pension scheme with 4% employer contribution A chance to make a real difference to the lives of the residents within the county Wellbeing and Lifestyle benefits including retail and gym discounts, health cash plan and cycle to work scheme Volunteer days and access to a comprehensive wellbeing programme Tailored learning and development support with real opportunities to progress Modern offices located within 20 acres of the Surrey Hills – an area of outstanding natural beauty Hybrid working pattern Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.