Head of Workforce Planning

About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. About the Role: As our Head of Workforce Planning, you will make it your mission to ensure the seamless planning and delivery of management, culinary, and frontline staffing across all food, beverage, and guest‑facing operations across our Northwest region. This is a brand-new role in our structure, created to drive operational excellence—balancing commercial performance with consistently high service standards—through disciplined workforce planning, clear leadership, and hands‑on support during the most demanding periods. We are looking for someone with strong expertise in large-scale operations, who will anchor stability in a fast‑paced, ever‑changing environment, enabling teams to perform at their best and delivering an outstanding experience for all our guests. What we can offer: Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you contribute to our success through our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, Legends Global will support these unexpected costs. For you and any children. We understand that from time to time, you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global, you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Leading end‑to‑end workforce planning for management, culinary, and frontline teams, ensuring the right staffing levels, skill mix, and resource allocation across daily operations, events, and peak trading periods. Managing all rota, scheduling, and labour‑planning activity, driving efficiency, cost control, and full compliance with working time, safety, and food‑hygiene regulations. Delivering exceptional food, beverage, and guest‑experience standards through proactive operational planning, hands‑on leadership during busy periods, and rapid resolution of operational challenges. Partnering closely with key stakeholders—including operations, kitchen leadership, HR, and external staffing providers—to maintain seamless event‑day coverage, smooth workforce pipelines, and agile last‑minute adjustments. Coaching and guiding teams to uphold high performance, accountability, and service excellence while contributing to strategies that improve quality, productivity, and overall operational effectiveness. We are looking for someone with: Proven experience across catering, hospitality, events, stadiums, or large‑scale food service operations, with a strong track record in staffing, workforce planning, and operational management. Hands‑on experience leading large, diverse teams — including chefs, managers, and frontline staff — in fast‑moving, high‑pressure environments. Exceptional organisational and scheduling capability, with the ability to balance service quality and cost efficiency through strong commercial awareness. Clear, confident communication skills and the ability to collaborate effectively across functions, using a practical, solutions‑focused approach to operational problem‑solving. Deep knowledge of food hygiene, safety standards, and working time regulations, combined with the resilience, calmness, and quick decision‑making needed to maintain service continuity. Recruitment Process Outlined: 1st Stage- Intro-Call with Talent Team 2nd Stage- Interview with Hiring Team Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.