Strategic Account Director

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role The Strategic Account Director is a pivotal role within Arrive’s Parking BU, responsible for driving hardware revenue growth, RingGo coverage, adoption and open market transformation across the UK. This role uniquely bridges two critical sectors: Open Parking (Private Operator) and Off-street/Access Controlled Parking (ACP). The Strategic Account Director is responsible for the full sales cycle - from lead generation and partnership development to contract negotiation and escalated service delivery support. How to make an impact Strategic Sales & Portfolio Development Portfolio & Account Planning: Develop and execute a strategic plan to expand Arrive’s market presence, targeting both open parking and access control opportunities, aligned with the Arrive strategy. Lead Generation: Proactively identify new business opportunities across private operators, partners, and land owners. Solution Selling: Promote a comprehensive Arrive portfolio including RingGo, parking terminals (and associated services e.g Maintenance), Insights and other upsell features. Business Case: Create and present strong, data-backed proposals to key stakeholders to maximise growth potential, outlining clear ACV/TCV benefit. Client & Partner Relationship Management Account Management: Build and maintain robust relationships with existing key private operator clients to ensure retention, high satisfaction, and account development. Business Development: Establish and grow strong relationships with new key private operators to attract, win and convert new business opportunities. Pre-Sales Collaboration: Work closely with Solution Managers to effectively scope customer requirements, ensuring product market fit for our offer. Stakeholder Engagement: Effectively communicate with diverse stakeholders within each account, ranging from technical site managers to C-level executives. Seeking support from senior stakeholders (e.g Head of AM, Head of BD, Commercial Director, Country Director) Implementation & Project Coordination Project Management: Utilise project management skills to oversee the deployment of solutions, ensuring timelines are met and partners are aligned. Technical Consultation: Serve as the bridge between the client and internal technical teams during the implementation of MPP and P&D solutions. Upselling: Identify opportunities within existing accounts to expand services (e.g., adding SaaS layers to hardware contracts). Administration & Operations CRM Hygiene: Ensure Salesforce is your primary tool for planning and recording your activities, with accurate customer data, pipeline opportunities, and activity logs. Pipeline Management: Work collaboratively with Sales Operations to enable accurate forecasting (Close dates, Expected Revenue dates) for hardware opportunities. Reporting: Provide regular forecasts, progress reports, and market feedback to the Country/Sales Director. About you Skills & Knowledge Technical Aptitude: Strong understanding of Parking Management Systems, P&D hardware, and Garage/Gated solutions. Digital Tools: Proficiency in CRM software (e.g.Salesforce), Google Workspace, Business Intelligence and other sales-related tools. Commercial Acumen: Understand and leverage a complex revenue mix to maximise ACV/TCV across each opportunity. Project Management: Ability to coordinate installations and manage partner timelines effectively. Contract Management: Basic understanding of legal contracting principles and process for contract execution. Consultative Sales: Proven track record of meeting targets through a solution-oriented approach and strong negotiation skills. Communication: Exceptional verbal and written communication skills; ability to present complex information clearly. Languages: Fluency in English Full UK Driving License Personal Attributes Energetic, self-motivated, and results-oriented. Capable of working independently in a fast-paced environment while remaining a collaborative team player. Adaptability and flexibility to manage evolving business priorities. Strong problem-solving and decision-making skills. Education & Experience Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (or equivalent combination of education and experience). Experience: Minimum 5–7 years of proven experience in sales and/or account management. Specific experience within the parking industry, B2G or B2B sales, smart city solutions, or payment technology is highly preferred. Experience managing hybrid portfolios (Hardware + SaaS) is a distinct advantage