Customer Success Manager - UK - M/F/D

WHO WE ARE Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions? AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald’s, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization - powered by AI, experimentation, personalization, and data. Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance. Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords- but daily realities. Our culture is driven by strong values: We bring client satisfaction We are impactful We go above and beyond We live one team, one dream At AB Tasty, it’s not just about delivering powerful technology. It’s about building an ambitious, collaborative organization where people grow, challenge the status quo, and shape what’s next. Learn more about AB Tasty and our teams: About Us Your Journey with Us AB Tasty on Welcome to the Jungle THE TEAM Join our dynamic UK team in Manchester, where you'll collaborate with Sales, Partner and Marketing Teams. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions. You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals. Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more Travel: occasional travel to client sites or team-building events WHAT YOU'LL DO Own and nurture a portfolio of commercial customers, ensuring long-term success Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion Proactively identify churn risks and implement strategies to improve retention Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution Analyse and identify new areas for optimisation following data analysis Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products Work closely with agencies and partners supporting shared customers, ensuring alignment on strategy, execution, and value delivery WHAT YOU'LL BRING At least 3 years work of experience in a related field in Customer Success Customer-focused, organised with a proactive mindset Fluent in English, with excellent verbal and written communication skills Analytical thinker who can translate complex data into profitable marketing plans Interest in UX, e-commerce, analytics or CRO Desirable: experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role Willingness and ability to travel as needed to meet clients on-site, particularly in Manchester and Ireland Strong soft skills: energetic, enthusiastic, self-motivated, open-minded If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application! WHY YOU'LL LOVE IT HERE Make a real impact: directly influence our success and be a player in the company's growth Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey International culture: collaborate with a diverse, global team across 8 countries Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week Various perks: enjoy various benefits: health insurance, additional days off, and support for remote working expenses INTERVIEW PROCESS Discovery interview with Nataliia, Talent Acquisition Specialist Hiring Manager interview with Scarlett, CSM Team Leader Case study with the hiring manager 30-minute meeting with Celine, VP Clients and a cultural team-fit interview with some of the UK office members DETAILS Contract: permanent full-time Location: Manchester Work policy: hybrid