Application Support Analyst

Location: Kings Hill/Hybrid Salary/package: Up to £26,500 Contract type: Permanent Hours: Full time, 37 hours per week Join HR Connect, part of Commercial Services Group (CSG), as an Application Support Analyst and play a key role in keeping our critical HR systems running smoothly for thousands of users across the UK and beyond. If you enjoy problem-solving, working closely with users, and supporting business-critical applications, this is a role where you can make a real impact. Who we are This role sits within HR Connect, a trusted HR, payroll and people services provider and a key trading business of Commercial Services Group (CSG). CSG delivers essential services to education and public sector organisations worldwide, combining commercial expertise with a strong social purpose. Why this role matters Our applications underpin essential HR and people services used across the Group. This role ensures systems remain reliable, secure and user-friendly, directly supporting colleagues, customers and service delivery. Your work will help maintain continuity, performance and confidence in our digital platforms. What you’ll be doing • Receive, log and prioritise application support requests in line with agreed service criteria • Investigate incidents and service requests, determining appropriate resolutions or escalations • Provide timely resolutions, including guidance, training, workarounds and system tasks • Liaise with third-party suppliers to resolve technical issues where required • Monitor and communicate progress on support requests to users and stakeholders • Administer user access and system permissions in line with security policies • Carry out application monitoring, checks and routine administration tasks • Produce reports, investigate security issues and implement approved configuration changes • Design, execute and document test cases and scripts in line with specifications • Support User Acceptance Testing, logging defects and assisting end users as required What we’re looking for • Experience working in a fast-paced IT or application support environment • Strong customer service skills with a patient and empathetic approach • Excellent verbal and written communication skills • Good analytical and problem-solving ability • Strong attention to detail and accuracy • Ability to manage time effectively and meet deadlines • Confident working as part of a collaborative team • Good IT skills, including Microsoft Excel and Word What you’ll get in return • 25 days annual leave, plus your birthday off • Life assurance cover (4x salary) • Pension scheme with 4% employer contribution • Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme • Volunteer days and access to a comprehensive wellbeing programme • Tailored learning and development support with real opportunities to progress Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.