RISING STARS: OPERATIONS MANAGER IN TRAINING - Harrogate

Job Details RISING STARS: OPERATIONS MANAGER IN TRAINING - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.Key ResponsibilitiesYou'll be working alongside the managers across all of our operational departments, including all our F&B outlets, Event Spaces, Rooms and Guest Experience.Work across all operational departments to gain comprehensive, hands-on experience in hotel management.Organise and communicate to all hotel departments regarding any bookings and or eventsEnsure all products served to and/or provided for the guests are set to Grantley standardsTake ownership to ensure the stock holding is tracked, replenished and kept in orderBe pro-active with customer comments and complaintsIdentify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the businessSupport the team in regard to training and developmentForward planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of timeKey Skills, Qualities & ExperiencePrevious experience in a Food and Beverage setting is desirable Wine & Beverage knowledge is desirableThe successful individual will be confident, self-motivated and present a professional outlook in all circumstancesHave a high level of attention to detail whilst ensuring all spaces are maintained to the Grantley Hall standardThe ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service deliveryPossess a positive attitude and a desire to learnAbility to meet deadlines and work under pressureFriendly, courteous and helpful with excellent communication skillsMotivated to go the extra mile for guests and colleaguesUse of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall teamBenefitsGrantley Hall offers a wide range of benefits and opportunities for all employees:A monthly service charge - typically 2, annually31 days holiday increasing to 33 days with length of serviceAccess to earnings before payday (Stream)Holiday Buy/Sell SchemeFree parkingComplimentary meals when on dutyDiscounted modern and spacious live-in accommodationCelebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabsGrantley Hall discounts - 50% off food and 20% off beverage, B&B for employees ( B&B for friends and family), 20% off spa and gift shop productsAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.Discounted hotel stays with Pride of Britain hotelsComplimentary bespoke uniform and annual shoe allowanceFree sight tests for those eligibleOnsite Team Gym with professional inductionRefer a Friend Scheme where you can earn up to 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'Grantley Academy to support your developmentAnnual paid volunteering daysApplications for these positions close on10th April . We will be in touch shortly after this date to inform you if you have been successful to the next stage.