UX Researcher

About Us Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes. People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. Short Summary The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions. As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams. Our UX Researcher will inspire better strategic decision making by delivering compelling presentations and insights based on customer research. Whilst being the go-to person for insight, advice and best practices when it comes to seeking a better understanding of Magentus’ various customers in the UK and Australia. Key Responsibilities of the role: Subject matter expert for UX Research in the business Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy Contribute to identifying / validating new strategic opportunities for the business based on research findings Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps Document and present insights clearly to internal teams, mindful to the needs of different audiences Design and distribute periodic customer surveys Own and manage repository of qualitative research data Synthesise quantitative feature release feedback Drive and coordinate 1-on-1 and group interviews that engage with customers Establish, develop and maintain relationships with team Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders Other duties as reasonably required by the business This role may include travel to our client sites; therefore, flexibility and the ability to travel as required is essential. What experience do I need: University degree in interaction design, psychology, human factors or a research related subject area is preferential In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side Experience in applied product research, preferably for a commercial B2B or SaaS company. Experience with design research - utilising various methods including but not limited to usability studies, contextual inquiry and surveys. Experience with Design Thinking preferred but not essential Technology and/or health Industry experience is a plus General Attributes Ability to work autonomously, be highly organised, creative, curious and insightful. Collaboration: your core work will be done solo, but the outcomes will be shared with teams. Pragmaticism: you value progress over academic perfection Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design. Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. Synthesis: strong skills in analysis and drawing relevant insights from research Communication: Strong and compelling written and verbal communication skills to share insights creatively and persuasively - both in an individual and group setting Strategic mindset to understand interplay between user needs and business needs. User Testing: (as part of research) organizing and leading user testing sessions, from recruiting users, to conducting sessions and incorporating learnings into research data Prototyping: Experience with Figma (not essential) Excellent communication skills, resourcefulness and troubleshooting Excellent time management skills and the ability to juggle multiple priorities What’s in it for you: Flexible Working Environment: Hybrid working environment from London (Farringdon) – 3 days a week from the Office and 2 from home Leave: 25 days (increases with length of service up to 4 days) plus 8 bank holiday Holiday purchase scheme via salary sacrifice An extra day annual leave for your birthday Enhanced Maternity Leave Enhanced Paternity Leave Religious holiday swap programme Up to two days paid Volunteering days Paid time off during the working day to donate blood Pawrental Leave Leadership & Development: Litmos learning Product Training Employee Recognition: Peer recognitions Magentus Values awards Length of service awards Performance Annual Bonus Programme Employee Benefits: Life Insurance (4x annual salary) Private health care (BUPA) plus discounted rates to add your loved ones Salary Sacrifice Pension Income Protection EAP (access to online Healthcare) Employee Referral scheme- £1,000 tax free Branded merchandise starter pack £250 working from home allowance Free Flu Jabs Enhanced Sick Pay Our values say a lot about us: One Team Make a difference We Care Constant Evolution Trust People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings. Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed. We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace. If you require any support or adjustments to interact with us, please let us know.