Client Manager

About IMSM IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage. Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada, and a growing network of employees and expert contractors, enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide. Role Overview The Client Manager is a commercially focused role responsible for managing a portfolio of accounts and carrying an individual growth and retention target within the Client Management team. This is a hybrid role requiring two days per week in our Malmesbury, UK office to foster collaboration and team culture. Key Responsibilities Client Management & Revenue Growth Own and manage a portfolio of spending clients, carrying a retention and growth target. Proactively develop and execute account growth strategies, including upsell, cross-sell, and contract expansion. Act as the primary point of contact for senior stakeholders within assigned accounts, building trusted, long-term relationships. Monitor client health, engagement, and satisfaction to ensure high renewal rates and minimise churn risk. Lead commercial negotiations and renewal processes, ensuring positive outcomes for both client and company. Team Contribution Lead by example in client engagement, revenue delivery, and professional standards. Operational Excellence Ensure accurate use of CRM systems, maintaining visibility of pipeline, forecasts, and client performance. Provide insights on account performance, client trends, and revenue opportunities to leadership. Contribute to the ongoing development of account management processes and best practice frameworks. Participate in industry events and client-facing forums to represent the company and identify growth opportunities. Collaboration Work closely with Product, Operations, and Service Delivery teams to ensure client requirements are fully met. Partner with Marketing to identify opportunities for account-based marketing (ABM) activity within high-value accounts. Collaborate with New Business Sales colleagues to ensure a smooth transition of newly acquired clients into account management. What You Will Bring Experience in account/client management, ideally within the Governance, Risk & Compliance sector or wider consulting arena. Demonstrable success in managing and growing high-value client portfolios. Strong commercial acumen and negotiation skills. Excellent client relationship management skills, with the ability to engage and influence senior decision-makers and C-suite executives. Willingness to travel for client meetings, reviews, and industry events. What We Offer in Return: Uncapped commission on top of a competitive base salary - no limits, just rewards Flexible Work Arrangements - Enjoy the freedom of hybrid work options, giving you the flexibility to balance work and life your way 25 Days Annual Holiday (Increasing with Service) - Start with generous holiday time, and watch it grow as you build your career with us Birthday Day Off - Celebrate your special day with a day off, because we believe in making your birthday memorable! Charity Day Off - A paid day off to give back to your community by volunteering at a local charity Up to £15 per Month Fitness Subsidy - Stay healthy and motivated with a monthly fitness allowance to support your well-being Employee Assistance Programme – Access 24/7 confidential support for your mental, physical and financial well-being through our provider WeCare Life Assurance - Enjoy peace of mind knowing you and your loved ones are covered Auto-Enrolment Pension Contributions - Secure your future with our pension plan, starting after just three months of service Learning and Development Opportunities - Take your career to the next level with access to training workshops, courses, and continuous professional development At IMSM, we believe in creating a workplace that’s built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues reach their full potential, and we strive to create an environment where everyone’s voice is heard. We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success. Are you ready to join us and be part of a dynamic, inclusive team that is shaping the future of ISO consultancy?