Global Project Manager (Social Media)

🌎 Where: Remote - This is a global role, we welcome applications from candidates based in the UK or US (EST or CST) 🤝 Type: Full-time, salaried role 🚀 Join Us at Social Element! 🌟 Founded 23 years ago, Social Element is a leading global full-service agency connecting brands and people socially. Our core purpose is to make better social for brands and social better for society. Are you passionate about delivering world-class client service and managing complex projects in social media? We are looking for an exceptional Global Project Manager who is highly organised, proactive to oversee both engagement and moderation client accounts and some of our Social Intelligence projects for an international portfolio. Think this could be you? Read on, dear reader… 👇 About You As our new Global Project Manager, you will lead the day-to-day operations of multiple client projects, ensuring seamless service delivery, nurturing strong client relationships, and driving ongoing process improvements. You will oversee both moderation and engagement projects, while also shaping project management practices for our social intelligence reports. Acting as the crucial link between clients, our client services team, and flexible delivery teams, you will keep projects on track and ensure KPIs are consistently met. You will manage and mentor a small team, provide quality assurance, and proactively identify opportunities to enhance our service standards. Additionally, you will play a key role in strengthening our global approach to project management, ensuring that workflows are streamlined and efficient across all clients and regions. 💼 Roles & Responsibilities Oversee global client engagement, moderation and social intelligence projects, ensuring delivery on time and within budget Manage project planning, resourcing, and documentation using tools like Monday.com, Zoho, and Google Drive Act as a key point of contact for clients and internal teams, communicating updates and solutions confidently Maintain high standards of QA and performance, addressing issues swiftly and constructively Lead and support a flexible team (including shift management and feedback) Attend client meetings, offer expert recommendations, and identify opportunities to expand our partnership Contribute to continuous process improvements to drive efficiency and excellence 💼Skills & Qualities An experienced Project Manager (ideally within an agency or brand environment) Proven track record managing global client accounts and delivering results on social/digital projects Skilled mentor and able to motivate and coordinate diverse teams Comfortable with project management and CRM tools (Monday.com, Zoho, etc.) A strong communicator (written and verbal), highly organised, and able to thrive in a fast-paced, time-sensitive environment Detail-oriented, analytical, and a problem solver who can think on their feet Knowledgeable about social media platforms, strategy, monitoring, and insights Experience with Basecamp, Google Drive, Excel, and report writing skills.(nice to have) Benefits Please note: These benefits are for UK employees only 🏠 Remote/Hybrid working (occasional travel) 🏖️ 33 days of holiday (including the bank holidays) 🎂 Birthday off ✨ Annual Occasion Day off for an important event (eg moving house, getting married) ❤️ 1 Volunteer day off 🫶 3 Wellbeing days off 🌞 Flexible Fridays (Working half day) 👓 Eye care: Contributions towards eye tests and glasses 🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay 👪 Enhanced family friendly policies 🤗 Employee Assistance Programme and wellbeing support 🛍️ Access to our discounts website The Hiring Process The hiring process for this position will be made up of the following stages: ❤️ Culture + Connect Interview - with one of the talent team ✨ Skills + Experience Interview - with Global VP of Project Management and Senior Project Manager 💪 Final Interview - with Global VP of Project Management and Global Head of Intelligence 💪 Chem Meet with Head of Client Services, Europe and Global Head of Social Social Element Values 😊 Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them! 🚀 Trusted Pioneers : Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas. 🌈 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome 💪 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly. 🫶 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real. Our Diversity, Equality & Inclusion Commitment We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂 We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. How To Apply 🖊️ If all this sounds like you, simply upload your CV/resume with a portfolio link and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency. We encourage candidates to express their interest and motivation in the format that best showcases their talents. ***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox. We are excited to receive your application! ❤️