De-Briefer (PM Shift)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for two De-briefers to join our Gateshead team! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door. About the role: InPost are seeking two dedicated and proactive De-Briefer's to join our dynamic team in Gateshead. This pivotal role involves overseeing day-to-day transport operations, ensuring the seamless delivery of exceptional service to both InPost and our valued customers. As a De-Briefer, you will play a key part in coordinating and managing transport activities, leading a team to maintain high standards of efficiency, safety, and customer satisfaction. If you are passionate about logistics, enjoy working in a fast-paced environment, and are committed to delivering first-class service, this opportunity is perfect for you. Join us and be part of a company that values teamwork, innovation, and excellence in delivery services. 📍 Location: Yodel Inpost , Dukesway Court, Gateshead, NE11 OBH 📅 Shift Pattern: Any 5 from 7 per week 🕒 Hours: 13:30 - 22:00 💰 Salary: £25,484.71 Per Annum What you’ll be doing: Empower drivers by providing clear delivery routes and instructions, ensuring each journey is perfectly planned for smooth and timely deliveries. Conduct thorough driver de-briefs, setting ambitious performance targets that motivate continuous improvement and uphold our high operational standards. Manage all documentation with precision and efficiency, ensuring paperwork is completed accurately and promptly to support seamless operations. Champion Health & Safety excellence, maintaining a secure and compliant working environment at all times. Deliver real-time communication by liaising closely with drivers during their shifts, tracking delivery progress and promptly relaying critical updates to relevant teams. Serve as the primary point of contact for drivers, handling de-briefs and all queries with professionalism and responsiveness, while ensuring feedback is effectively shared to drive key performance goals. Leverage your experience in fast-paced transport administration, strong PC literacy (particularly in Word and Excel), and keen attention to detail to keep our operations running smoothly, even under pressure. What we need from you: Comprehensive knowledge of transport legislation and logistics operations, enabling you to navigate the complexities of the industry with confidence and precision. Previous experience within a transport or logistics environment is highly valued, providing a solid foundation for success in this role. A proactive problem-solver who can think on their feet, swiftly overcoming challenges to ensure seamless and efficient operations. Experience with transport management systems such as Microlise is highly advantageous, though not essential — we welcome candidates eager to learn and adapt. Must have the legal right to work in the UK. Perks of the job!: We love to reward our people for the great work they do: 🪴 Build a secure future with a competitive Pension Scheme 🌟 Peace of mind with Life Insurance 🚴 Stay active with our Cycle2Work scheme 🤝 Get the support you need with our Employee Assistance Program The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.