Planned Works Senior Technician – Bathroom

Planned Works Senior Technician – Bathroom Support, guide and oversee our Bathroom Planned Works team to deliver high‑quality, efficient installations across our homes. Salary: £46,554 per annum Location: Chesham/High Wycombe (Office Bases), with travel across Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. About the Role/team Following a recent promotion within the team, we’re looking for a proactive and experienced Planned Works Senior Technician – Bathroom to support the delivery of our bathroom replacement and refurbishment programmes. You’ll play a key role in overseeing day‑to‑day operations within the Bathroom Planned Works team, ensuring work is completed efficiently, safely, and to the highest standards. Acting as the first point of contact for technicians, you’ll provide guidance, resolve escalations, monitor productivity, and carry out regular site inspections to maintain quality and performance. You’ll work closely with the Planned Works Manager and the Investment Admin team to ensure work is allocated effectively and that customer satisfaction remains consistently high. This is a hands‑on role where your technical expertise, leadership skills, and commitment to excellent service will help us deliver great homes and great experiences for our customers. Key Responsibilities: Act as the first point of contact for technicians, supporting them with queries, escalations, and problem‑solving Monitor service delivery to ensure compliance with performance indicators, taking action where required Carry out scheduled repair work as needed Ensure prompt resolution of internal and external queries and complaints Monitor customer satisfaction and take action to meet or exceed expectations Support the Planned Works Manager in managing technician capability, performance, and standards of work Allocate and schedule work for technicians and subcontractors, ensuring productivity and efficiency Liaise effectively with colleagues, stakeholders, and third‑party providers to enhance service delivery Use communication channels (phone, email, IT systems) effectively to support workflow Assist with project‑related tasks and operational planning Conduct regular site inspections, ensuring quality of work and addressing recall works immediately Ensure compliance with health & safety legislation, risk assessments, and safe working practices Support the training, coaching, and motivation of team members Assist with annual performance reviews and target setting Identify opportunities for continuous improvement and value for money Support workload planning and evaluation of team and individual performance Carry out monthly vehicle and health & safety checks for technicians and subcontractors What We’re Looking For Must haves: Extensive experience in trade maintenance, with the ability to carry out a range of repair work and advise others NVQ/BTEC or equivalent trade qualification Strong customer service experience, delivering high‑quality outcomes Ability to take ownership of issues and resolve them effectively Ability to review and improve processes to deliver business benefits General understanding of all trade works Proficiency in quality‑inspecting completed works Strong awareness of health & safety legislation and safe working practices Excellent communication skills, both written and verbal Adaptable, flexible, and able to work on own initiative Strong time management skills Personal integrity and a collaborative team approach Full valid UK driving licence Nice to haves: Experience managing employees and subcontractors, ideally within social housing NVQ/City & Guilds in Plumbing Understanding of internal and external customer needs CITB‑standard health & safety training Computer literacy For added brilliance: A coaching mindset, supporting apprentices and developing team members Fully Qualified Plumber A proactive approach to identifying efficiencies and improving service delivery Confidence in making decisions and knowing when to escalate Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. Annual salary: £46,554 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours & Additional Pay Hours : Full‑time, permanent role (42.5 hours per week) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 24/02/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.