Customer Success Manager
Package: Basic £75,000-£85,000 + 20% bonus + benefits
Industry: FinTech SaaS – Mid Market & Enterprise
Why: Huge growth potential in EMEA and a scaling business
Our client is a leading Global FinTech SaaS vendor with a reputation for industry leading solutions. You will be joining as they continue to scale their EMEA operation following significant recent investment. You will be joining a business of over 1000 people globally, where people have excellent longevity and a mature autonomous working culture.
Their FinTech solutions are there to support companies with large lending operations and is sold at an Enterprise level, so your portfolio of customers will be smaller but with high individual customer value. Their customers rely on them to help protect and scale their financial organisations by streamlining process through technology.
The Customer Success Manager will serve as a key member of the team, providing advice on a wide range of strategic, tactical and operational issues and will have a significant customer-contact. You will be accountable for customer health, successful upgrades and transformations, executive engagement, and net revenue retention through value realisation and broad solution adoption.
Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders making sure they are seeing value and ROI from their solutions. In this role, you will liaise with cross-functional internal teams (including Sales, Solutions Consultants, Presales, Product etc.) to help drive customer success and improve customer experience.
You will need to be an experienced CSM with experience of working for Enterprise FinTech Vendor with experience of managing customers with spend of over £500k per year and providing a mission critical software. Experience working with FS customers is highly advantageous.
Role and Responsibilities
Experience Required
Customer Success Manager • England, United Kingdom, United Kingdom
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